Customer Service Representative
Posted on :
26-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a friendly and customerfocused Customer Service Representative to handle customer inquiries provide assistance and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills problemsolving abilities and a customerfirst approach.
Key Responsibilities:
- Handle customer inquiries complaints and service requests via phone email or chat.
- Provide accurate information about products and services.
- Assist customers in resolving issues and escalating concerns when necessary.
- Process orders returns and refunds in line with company policies.
- Maintain customer records and update databases with accurate information.
- Follow up with customers to ensure satisfaction and issue resolution.
- Work closely with other departments to improve customer experience.
- Meet KPIs and service quality standards set by the company.
- Handle multiple tasks efficiently while maintaining professionalism and empathy.
Requirements
Requirements:
- High school diploma or Bachelor s degree in a related field.
- 13 years of experience in customer service or call center roles (UAE experience preferred).
- Strong communication skills in English (Arabic is a plus).
- Proficiency in MS Office and CRM software.
- Ability to handle highpressure situations and resolve conflicts professionally.
- Strong problemsolving skills and a proactive attitude.
- Willingness to work in shifts including weekends and holidays if required.
Benefits
Benefits:
- Competitive salary with performancebased incentives.
- Health insurance and UAE labor law benefits.
- Career growth and training opportunities.
- Friendly and professional work environment.
Employment Type
Full Time
Key Skills
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