Customer Service Representative
Posted on :
01-09-2024
Employer Active
1 Vacancy
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Job Description
- Respond to all customer requests for quote of Brandt equipment, spare parts and screens as assigned.
- Process all purchase orders for equipment, spare parts and screens as assigned.
- Expediting of orders within the Customer Service group.
- Act as a liaison with customer to resolve any discrepancies or issues.
- Proactively manage customer expectations
- Responsible for all customer satisfaction from RFQ to invoice
- Review all inquiries and orders to ensure legal and export compliance.
- Communicate with all departments to ensure all functions are coordinated including inventory, accounting, logistics, etc.
- Maintain and file copies of orders according to company standards.
- Work with Quality Control to ensure that all requirements under the QMS are fulfilled.
- Process Material Return Authorizations with management approval
- Help resolve Accounts Receivable issues.
- Participate in training and development classes as assigned; Training is to be determined by the Supervisor as the need arises.
- Any other duties and tasks as assigned by supervisor or manager.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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