Customer Service Executive

Candidate Profile

Knowledge

• Strong knowledge of the market and the customers, industry techniques/methods.
• VAT and customs reequipments
• Letters of Credits and export documentations
• A thorough knowledge of the product range (added advantage)
• SAP
  
  

Skills

• Excellent interpersonal communication
• Analysis, Problem solving and Resolving conflict
• Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
• English language proficiency and French language will be an added advantage
  
  

Experience

• Minimum 5 years (GCC experience) of which 3 years in a similar position .
  
  

Education

• Bachelors degree in any specialization
  
  

Activities

• Liaise with Demand & planning for orders status. (confirmed and insertion orders)
• To ensure timely update of VAT records & documentation related to Affiliate
• Handle order data entry & invoicing and Prepare shipping documents within or outside Letters of Credit
• Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
• Coordinate with internal departments e.g., Logistics, Accounts, Purchase, Technical and Marketing departments for customers' requirements
• Liaise with Supply chain & Demand planning monthly
• Analyse / Evaluate/ Operate Letters of Credit received from customers
• Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME
• Liaise with banks, shipping agents, inspectors, and other 3rd party agents
• Maintain & prepare pricelists, quotations/offers, correspondence, records of customers in assigned destinations
• Communicate/ Respond to customer' inquiries/messages received by telephone, email daily
• Support the Credit department to ensure timely collection of payments from customers of assigned destinations
• Maintains customer data base and account information.
• Housekeeping of the old orders in the system. And updating the SAP SO dates (confirmation/ delivery dates) As per the Affiliates KPI and Export Procedure
• Update all the reports linked to the Affiliates Operations and Execute the Tasks within their Frame time.
  
  

Accountabilities

• Handle face-to-face enquiries from customers.
• Ensure that the company satisfies its customers' needs.
• Building a good relationship with customers thru effective communication.
• Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
• Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
• Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate's HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
• Take active role (whenever required) in wider cross-organizational activities/projects.
• Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
• Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.
  
  

Context & Environment

• High content of matrix processes, between supply chain & the customers.
• Harmonious relationship with Colleagues from various department ie: Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done Conducive working environment.
• Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region
• Favourable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools