Customer Service Executive

Position Overview:

As a Customer Service Executive at IIQAF, you will play a vital role in ensuring that our clients have a positive and seamless experience with our institution. You will be responsible for handling all incoming inquiries, resolving any issues, and providing exceptional customer service to our students and alumni. The ideal candidate is a highly organized and customer-focused individual with excellent communication skills and a passion for helping others.

Key Responsibilities:

• Serve as the first point of contact for all customer inquiries and provide timely and accurate responses
• Process student enrollments, payments, and refunds in a fast and efficient manner
• Communicate with students and alumni via phone, email, and social media to address any issues or concerns
• Collaborate with other departments to resolve complex problems and provide follow-up to ensure customer satisfaction
• Maintain accurate records of all customer interactions and transactions
• Monitor customer feedback and provide suggestions for improvement to management
• Assist in creating and updating customer service policies and procedures
• Stay up-to-date with IIQAF programs and services to effectively address customer inquiries and concerns
  

Requirements

Qualifications:

• Bachelor’s degree in business, communications, or a related field
• 2 years of experience in customer service or a similar role
• Excellent verbal and written communication skills
• Familiarity with customer service software and CRM systems
• Strong problem-solving and conflict resolution skills
• Ability to work independently and in a team-oriented environment
• High level of empathy and patience
• Commitment to providing exceptional customer service
• Knowledge of quality assurance and finance industries is a plus