Customer Service Executive

Responsibilities:

• Handle inbound and outbound customer calls and emails promptly and professionally.
• Address customer inquiries, complaints, and issues, providing appropriate solutions and alternatives within the time limits.
• Keep accurate records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Go the extra mile to engage customers and ensure their satisfaction.
• Assist with placement of orders, refunds, or exchanges.
• Inform customers of deals and promotions.
• Take payment information and other pertinent information such as addresses and phone numbers.
  

Requirements:

• High school diploma or equivalent.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.