ASSISTANT MANAGER - FOOD BEVERAGE
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Job Description
- To ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
- To ensure that the Outlet team projects a warm, professional and welcome image.
- To assist to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
- To assist to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To maintain positive guest and colleague interactions with good working relationships.
- To establish a rapport with guests maintaining good customer relationships.
- To personally verify that guests in the Outlet are receiving the best possible service
- To spend time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
- To report for duty punctually wearing the correct uniform and nametag at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To maintain a good rapport and working relationship with staff in the outlet and all other departments.
- To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
- To fully support the Departmental Trainers function in the Department assigned.
- To undertake any reasonable tasks and secondary duties as assigned by the Assistant Hotel Manager.
- To respond to any changes in the restaurant function as dictated by the hotel.
- To project at all times a positive and motivated attitude and exercise self-control.
- To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
- To provide a courteous and professional service at all times.
- To attend all meetings as required by Executive Management.
- To maintain a strong and professional relationship with the relevant representatives from competitor hotels and other organizations.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
