Call Centre Manager Jobs in UAE

Team Management: Lead and support a team of call center agents. Performance Monitoring: Track and analyze performance metrics, providing feedback and coaching. Training and Development: Conduct training sessions to enhance agent skills and knowledge. Quality Assurance: Ensure hig More...

Outbound and Inbound Calls: Making outbound calls to potential customers and handling inbound calls from interested clients. Sales Pitch: Delivering scripted sales pitches to persuade customers to buy products or services. Customer Engagement: Engaging with customers, answering th More...

Responsibilities Handle inbound and outbound calls in a timely and efficient manner Provide exceptional customer service by addressing customer inquiries and concerns with professionalism Record accurate and detailed customer information into the database Resolve customer com More...

Oversees timely delivery of quality support to all facilities clients, both internal and external. Responsible for information being recorded correctly, support being provided in time, and in line with service level agreements with clients. Coordination with facility Management team More...

Answers Customers through any of the communication channels such as (calls, chat, and emails) as per Department Guidelines and work to provide response & superior service. Responsible to communicate with the caller to understand the nature of the issue. Direct the customers&rs More...

People Management Roles and Responsibilities: You’ll have experience of leading multi-territory teams, with a proven track record of exceeding performance targets. You’ll be a natural leader with experience of people management, coaching and developing a team to b More...

Job Responsibilities: • Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations. • Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and pre More...

Responsibilities: Operational Management: Oversee all aspects of the typing center's operations, including document typing, printing, scanning, and related administrative tasks. Develop and implement operational policies and procedures to streamline workflow and enhance productivity More...

esponsibilities: Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. Develop individualized and group training programs that address specific business needs. Develop training manuals that target tangible re More...

Relocate to Malta D365 F&O Technical Solution Architect (Consulting/Big 4) About the ClientOur Client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-cha More...

1. You shall be responsible for achieving weekly/monthly admission target of the centre. 2. You Shall be responsible for delivering impactful sales presentation in nearby areas of respective location. 3. You shall make productive house calls . 4. You Shall be responsible for admis More...

Oversee daily operations of the call center, ensuring efficiency and compliance with company policies. Lead and manage a team of call center agents, providing training, coaching, and performance feedback. Develop and implement strategies to improve productivity, performance, and c More...

Responsibilities manage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations undertake needs assessments, performance reviews and cost/benefit analyses set/meet performance targ More...

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club More...

Key requirements; UAE Family book (Mandatory). Holding bachelor's degree with minimum GPA 2.8. Good communication skill in English is mandatory Location: Abu Dhabi

We are now looking for passionate Service Centre Technician who would be directly responsible for the execution of quality and efficient services. This position of Service Centre Technician reports to Service Centre Manager in Abu Dhabi, UAE. • Ability to communicate with all internal More...

Suitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & re More...

Job responsibilities: Overview and support the unified contact center project to achieve quantitative and qualitative objectives. Support in managing the relationship with project Stakeholders (Internal & External) Reviews and Updates/Communications and Escalations. Revi More...

Responsibilities Welcome and greet customers as they arrive at the service Centre Provide information and assistance to customers regarding our services and products Answer incoming phone calls and respond to customer inquiries Schedule and coordinate appointments for custome More...

Closely coordinate with payers, providers and members by providing quality actions and resolutions to their concerns and queries. Proactively handle complaints at the earliest. Answer inbound emails as well as assist customers who have specific inquiries. Build customer’s int More...