Call Centre Manager Jobs in UAE

Responsibilities: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fie More...

Team Management: Lead and support a team of call center agents. Performance Monitoring: Track and analyze performance metrics, providing feedback and coaching. Training and Development: Conduct training sessions to enhance agent skills and knowledge. Quality Assurance: Ensure hig More...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In More...

Job Summary & Purpose:The objective of this role is to audit the work done by call center agents (LOBs like Chat Inbound & Outbound ca BO) The role also caters to incremental improvement to achieve process excellence.Key Performance Areas (KPAs) & Principal Accountabilitie More...

Outbound and Inbound Calls: Making outbound calls to potential customers and handling inbound calls from interested clients. Sales Pitch: Delivering scripted sales pitches to persuade customers to buy products or services. Customer Engagement: Engaging with customers, answering th More...

Oversees timely delivery of quality support to all facilities clients, both internal and external. Responsible for information being recorded correctly, support being provided in time, and in line with service level agreements with clients. Coordination with facility Management team More...

Bachelors Degree in any discipline Minimum 5-7 years of call center experience with at least 3 years’ experience managing call center teams Excellent ytical and critical thinking ss. Ability to drive strategic initiates to enhance efficiency, customer experience, and effect More...

**Please submit your application with subject line as for the Job applying for and if you only MEET the requirements. Interested candidates may submit their CV /Resume passport visa copy notice period and salary expectations to confidential Call Centre SupervisorJOB SUMMARY / PURPOSE More...

Answers telephones and schedules appointments for clinic visit as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.Assists in training new hires as directed.Makes telephone confirmation for the scheduled appoin More...

Job Responsibilities: • Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations. • Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and pre More...

Answers telephones and schedules appointments for clinic visit as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.Assists in training new hires as directed.Makes telephone confirmation for the scheduled appoin More...

Able to collaborate and coordinate with various department for resolution Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers Implement new customer service metrics and reporting systems Conduct daily team hud More...

esponsibilities: Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers. Develop individualized and group training programs that address specific business needs. Develop training manuals that target tangible re More...

Who We AreJolera is one of the world’s largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continu More...

Responsibilities manage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations undertake needs assessments, performance reviews and cost/benefit analyses set/meet performance targ More...

Key requirements; UAE Family book (Mandatory). Holding bachelor's degree with minimum GPA 2.8. Good communication skill in English is mandatory Location: Abu Dhabi

Roles and responsibilities . The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales More...

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club More...

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will be responsible for the well-being of the participating children by providing highly personalized efficient and r More...

We are now looking for passionate Service Centre Technician who would be directly responsible for the execution of quality and efficient services. This position of Service Centre Technician reports to Service Centre Manager in Abu Dhabi, UAE. • Ability to communicate with all internal More...