Black & Grey HR is recruiting for a leading home furnishing and high-end textile manufacturing company. Our client is looking to hire a Showroom/Store Manager who will be responsible for the overall operation profitability and customer experience of our showroom. This role requires a unique blend of sales leadership design sensibility operational excellence and team development. You will not only manage the day-to-day but also inspire your team to deliver an exceptional consultative service that turns visitors into loyal clients.
Key Responsibilities
Sales Leadership & Client Experience
- Drive showroom sales to meet and exceed monthly and annual targets.
- Lead by example as a top-performing sales consultant providing expert advice on carpet rug selection fiber care and home accessory styling.
- Foster a client-centric design-consultant culture.
- Train the team to conduct needs assessments offer creative solutions and close sales.
- Manage key client relationships handle high-value transactions and resolve any customer service issues with professionalism.
- Develop and implement strategies to increase average transaction value and client acquisition.
Team Management & Development
- Recruit hire train mentor and motivate a team of sales consultants and support staff.
- Create weekly schedules manage payroll budgets and conduct regular performance reviews.
- Lead daily/weekly team meetings to communicate goals product knowledge and sales techniques.
- Foster a positive collaborative and high-energy work environment.
Visual Merchandising & Showroom Operations
- Ensure the showroom is impeccably maintained visually inspiring and effectively merchandised to highlight products and trends.
- Oversee inventory management for home accessories including receiving tagging and cycle counts.
- Coordinate with warehouse/suppliers on sample rotation special orders and sample maintenance.
- Manage all operational aspects: opening/closing procedures cash handling daily deposits and facility maintenance.
Business Administration & Growth
- Analyze sales reports KPIs and market trends to make informed business decisions.
- Manage the showroom P&L including controlling expenses and optimizing profitability.
- Develop and execute local marketing initiatives in partnership with leadership (e.g. in-showroom events community partnerships social media promotion).
- Maintain a deep knowledge of products competitors and interior design trends.
Requirements
- Proven experience in retail store management preferably in home furnishings flooring interior design or luxury retail.
- Strong track record of meeting sales targets and driving team performance.
- Exceptional interpersonal communication and client service skills.
- Leadership ability with a talent for coaching and developing a team.
- Solid operational skills (inventory scheduling basic financials).
- Keen eye for aesthetics color and design.
Benefits
- Attractive Salary Benefits
Required Skills:
- Proven experience in retail store management preferably in home furnishings flooring interior design or luxury retail. - Strong track record of meeting sales targets and driving team performance. - Exceptional interpersonal communication and client service skills. - Leadership ability with a talent for coaching and developing a team. - Solid operational skills (inventory scheduling basic financials). - Keen eye for aesthetics color and design.
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