Assistant Restaurant Manager

THE MISSION

You are the right hand to the heartbeat of Mamas restaurant and bar experience

As Assistant Restaurant Manager you help bring energy structure and flow to every serviceensuring the floor runs smoothly the team feels supported and every guest experience is unmistakably Mama.

You are present on the floor not behind a desk leading in real time solving in the moment and helping turn every service into a vibrant social experience

Heres what youll be responsible for:

Guest Experience Champion

• Support the delivery of a consistently high-energy memorable dining experience across all services
• Engage with guests build rapport and ensure every interaction reflects Mamas bold personality
• Step in to resolve guest feedback quickly positively and with personality

Operational Support Leader

• Support daily restaurant operations including service opening closing and floor management
• Ensure smooth coordination between kitchen bar and front-of-house teams
• Help maintain strong service flow cleanliness and readiness across all areas

Commercial Support Driver

• Assist in achieving revenue and profitability targets through strong service execution
• Monitor sales trends upselling opportunities and service efficiency
• Support control of labour wastage and operational costs in line with targets

Team Motivator & Floor Leader

• Lead by example on the floor supporting and energising the team during service
• Assist in training onboarding and continuous coaching of front-of-house team members
• Help build a culture of pride personality and performance

Collaboration Partner

• Work closely with Culinary Bar Events and Marketing teams to ensure smooth service delivery
• Support execution of activations promotions and special dining experiences
• Ensure alignment between brand vision and day-to-day operations

Standards Keeper

• Support maintenance of Mamas service standards across all guest touchpoints
• Ensure consistency in presentation cleanliness and service delivery
• Help identify and escalate operational gaps quickly and effectively

Energy & Floor Presence Driver

• Stay highly visible on the floor during service setting the tone and pace
• Support the atmosphere of the venue through guest engagement and team energy
• Help create a lively social and unforgettable dining environment

WHAT SUCCESS LOOKS LIKE

• A smooth high-energy restaurant service where the team feels supported and confident
• Consistently strong guest feedback and repeat visitation
• A motivated FOH team delivering personality-led service
• Seamless daily operations with strong alignment between kitchen bar and floor

Qualifications :

MADE FOR YOU ONLY IF

• You have solid Food & Beverage experience in hospitality
• You come from lifestyle luxury or high-volume experiential brands
• You are a natural floor leader who leads by example
• You are commercially aware with a good understanding of revenue and cost control
• You thrive in fast-paced high-energy environments
• You are operationally strong and love being actively present during service
• You are a great communicator and team motivator
• You are passionate about guest experience and creating memorable moments
• You can juggle multiple priorities without losing focus or energy

YOUR LITTLE EXTRAS

• Pre-opening experience Big plus
• Lifestyle or branded restaurant experience Even better
• You understand how to turn great service into a vibe not just a process
• You bring energy structure and Mama personality every day

Remote Work :

No

Employment Type :

Full-time