Home Owners Relationship Manager

We are partnering with a techenabled hospitality firm and a leading provider in the luxury hospitality sector offering innovative accommodation experiences. They are looking for a Home Owners Relationship Manager to join their team in Dubai.

Objective:

The Home Owners Relationship Manager will be responsible for creating and maintaining positive relationships with homeowners managing the onboarding and maintenance of highend properties and ensuring clear communication between homeowners and the companys various departments.

Key Responsibilities:

• Procure inventory by meeting with potential homeowners and conducting proactive outreach.
• Explain the companys offerings to homeowners emphasizing ease security and financial benefits.
• Assist with holiday home licensing approvals and the onboarding process for new properties.
• Communicate homeowner expectations and concerns with internal departments ensuring all issues are addressed.
• Provide specialized support to homeowners maintaining open communication and timely responses.
• Act as the liaison between homeowners and the property service team for maintenance and repairs.
• Conduct annual property assessments and recommend improvements.
• Audit rental website listings and property management software to ensure accuracy.
• Perform quarterly rental performance and property condition reviews with homeowners.
• Collaborate with the Rate Manager to explain pricing to homeowners.
• Review and respond to homeowner statements and billing queries.
• Ensure homeowner accounts are current and outstanding invoices are paid.
• Coordinate preowner arrival inspections to ensure properties are wellmaintained.

Qualifications:

• Minimum 3 years of experience in business development customer service or account management.
• Familiarity with UAE real estate is a plus.
• Exceptional organizational skills and the ability to handle multiple tasks simultaneously.
• Goaloriented with a proactive approach.
• Strategic thinker with attention to detail.
• Capable of independently initiating and completing projects.
• Proficient in engaging with senior management external clients and vendors.
• Warm empathetic and confident in conveying the companys value proposition.
• Sound judgment resilience under pressure and adaptability to industry challenges.
• Strong negotiation skills and commercial acumen.
• Excellent interpersonal and communication skills.
• Professional and diplomatic disposition.
• Ability to build rapport and professional relationships.
• Flexible and adaptable to changing objectives.
• Position based in Dubai with some travel required.
• A UAE driving license is a plus.

Remote Work :

No