Contact Centers Jobs in UAE

Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations. Strong background in digital strategy and customer experience enhancement, ideally in collaboration with digital teams. Expertise in process op More...

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations shift towards digitalfirst selfserve interactions and integrate customer insights across channels. More...

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channel More...

Job Description Búsqueda de agentes y clientes de telefonía y contact centers. Realizar presentaciones de productos y elaborar propuestas técnicas/comerciales para los clientes. Entender las necesidades del cliente y diseñar soluciones a medida. De More...

Bachelor’s degree – Engineering and/or electrical trade-based education with additional learning and/or experience in technical sales and business development including export and cross border busi-ness considerations. Passion for business growth and problem solving. 1 More...

Your Qualifications – Solid And Appropriate Bachelor Degree in Mechanical, Electrical, Civil Engineering or Engineering product design; Engineering experience, or comparable experience; Three-dimensional conceptual skills; Knowledge of technical software (eg. Autocad 2D, More...

Summary: The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business. The ideal candidate has a minimum of two (2) years of custo More...

Essential Requirements: Specific implementation of Call Centre software. Experience with large scale network deployments. Demonstrable experience in managing projects with leading contact center solution providers like Microsoft Cisco Genesys or others will be highly desirable. Exce More...

Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission. Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals. Analyze client requirements and More...

Specific implementation of Call Centre software. Experience with large scale network deployments. Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable. Excellent and assertive More...

KEY RESPONSIBILITY AREAS Attend to all incoming telephone calls promptly efficiently and in a professional manner Schedule appointments according to set procedures and policies Document all interactions and activities relevant to the call and uses appropriate Wrap-up code Conduct More...

Review/analyze workforce management data on a regular basis to ensure adherence to the group quality standards are consistently met. Ensure a good relationship with our third party outsourced. Responsible of calibrating the service between external and internal customer care staff More...

The job posting is outdated and position may be filledOversees contact center quality of the work in-line with quality and performance standards & Knowledge management programEstablishes standards governing customer interactions and implements monitoring programs. Designs trai More...

. Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates. . The QA will monitor inbound and outbound calls, chat and email responses. . Track customer service and conformity as per company policies and procedures . More...

Responsibilities: - Respond to customer inquiries and provide accurate information via phone, email, or chat - Handle customer complaints and resolve issues promptly and professionally - Provide product and service information, as well as assistance with placing orders or making reser More...

Date: 10 Feb 2024 Company: Air Arabia PJSC (G9) Location: Sharjah AE Country: AE Job Purpose Assist More...

Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environme More...

Job Purpose: At dnata Travel Group Contact Centres we are proud to support our customers as a leading awardwinning travel services provider. We deliver expertise in all aspects of the travel industry from online travel agencies local agencies global travel consolidators corporate tra More...

Virtual Assistant (Confirmation Caller) LatAm - Remote Company Profile A global provider of strategic connections within fast-growing industries & locations. The main business focus is making returns by providing a diversified range of services and great solutions to clients an More...

I define Mechanical Building Services Engineering strategies and undertake feasibility works across numerous project types in the Middle East. I ensure that my team deliver high quality Building Services Engineering designs on time by taking a hands on, technically focused, approac More...