Experienced Data Analyst with 3 years of success in data-driven insights for business growth and efficiency. Proficient in SQL, Python, R, and advanced data visualization. Strong in Requirements Elicitation, Agile, User …
Experienced Data Analyst with 3 years of success in data-driven insights for business growth and efficiency. Proficient in SQL, Python, R, and advanced data visualization. Strong in Requirements Elicitation, Agile, User Story Mapping, Process Analysis, Stakeholder Communication, Data Analysis, and more. Effective at presenting complex findings to diverse audiences. Committed to skill enhancement and staying updated with industry trends.
Troubleshoot a wide range of technical inquiries, service requests, and issues.
Responded to emergency situations and provided first aid if necessary.
Maintained accurate records of all incidents and activities.
Responded quickly to incidents and assessed active situations for security concerns.
Understand how to control noise complaints/parking enforcement.
Know about Elevator entrapment, Resident water leakage, and amenity booking.
Proficiency in Microsoft Office,Excellent customer service and interpersonal skills.
Ability to work on-site, Willingness to travel as needed.
Strong organizational and time management abilities.
Conducted data collection, cleaning, and analysis to support various projects and initiatives.
Built and maintained automated data pipelines using SQL and Python, improving efficiency & integrity.
Utilized data visualization tools, such as Tableau and Power BI, to create interactive dashboards and reports for stakeholders.
Led a team of 3 members in designing, developing, and troubleshooting of website.
Worked in an Agile Framework; reported suggestions, progress, and error in daily scrum meetings.
Collaborated with stakeholders to identify and address data quality issues, ensuring accuracy and consistency.
Conducted ad-hoc analysis to support business needs and provide insights into customer behavior, market trends, and operational performance.
Troubleshoot and resolve technical issues, providing timely and effective solutions to maintain application performance and user satisfaction.
Collaborated with the team and maintained projects using Git.
Participated with the testing team for troubleshooting errors and documented & presented the project.
Install, maintain, and troubleshoot hardware devices and desktop computers.
Monitor and respond to help desk tickets in ServiceNow, and troubleshoot and resolve hardware, software, and network connectivity issues.
Communicate clearly and professionally with clients regarding their tickets or Calls.
Manage different types of devices, such as laptops, desktops, and mobile phones by Azure Intune.
Create Azure Group Policy to establish company standards.
Document support processes and procedures.
Serve as the primary point of contact for resolving IT requests from a large user base.
Troubleshoot issues related to network connectivity, hardware (workstations, laptops, peripherals), phones, video conferencing, software applications, and specialized tools.
Document, track, and resolve problems in the ticketing system.
Configure, deploy, and maintain user workstations and laptops.
Support IT purchasing, maintain equipment inventory, and handle orders.
Provide IT support during off-site events and on Weekend Rotational.
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