Growing up in a family immersed in IT, sparked my passion for technology, especially through gaming. My Cambridge technical education in both business and IT has equipped me with solid fundamentals in analysis and techno…
Growing up in a family immersed in IT, sparked my passion for technology, especially through gaming. My Cambridge technical education in both business and IT has equipped me with solid fundamentals in analysis and technology.
I am currently at the final stages of an intensive Digital skills Bootcamp with JustIT to upskill myself and re-spark my passion for analysis after gaining key transferrable skills from my most recent roles as a research analyst and customer advisor. During this period, I also honed my SQL skills using MYSQL and conducted analysis using R and Python (PANDAS), which involved data cleansing to ensure accuracy. This skill was particularly vital for projects like 'Wealth of Nations' and sales dashboards, which displayed my ability to create insightful visualisations tailored for non-technical audiences. Additionally, I gained expertise in creating impactful visuals and graphs using PowerBI and Tableau.
I am now seeking to apply my skills in a career in Business and Data Analytics, aiming to continue the legacy set by my dad and uncle in the IT industry.
Conducted market research for potential investments, analysing markets and franchises
Managed a team and boosted social media engagement by 100% initially
Created detailed progress reports and implemented effective strategies for improved outreach
Utilised Microsoft Teams for seamless communication and collaboration
Applied active listening and diligence during customer phone interactions using InContact MAX through AWS
Established rapport by engaging in friendly conversations, demonstrating genuine care and concern for customers' well-being
Enhanced customer experience through clear and concise communication, simplifying complex processes for smoother service (Synergy & CTAS)
Strengthened communication skills and expanded external relationships through positive engagement
Conducted ongoing analysis and insights working collaboratively with Marketing, Commercial and Finance teams using SQL
Tracking the number of unique users each month in 2019
Monitoring partner referrals for the money-saving expert and creating an automated bar chart on DOMO to display monthly referrals
Analysing monthly product-based revenue for the entirety of 2020
Facilitated data driven visualisations by creating graphs and interactive dashboards using DOMO
Produced reports utilizing Power Query and V-lookup in Microsoft Excel
Experienced various tools, coding languages, and visualization tools, including GitHub, SQL, Amplitude, DOMO, Amazon Redshift, AWS, R, and Slack
Repaired defective computers and various devices to ensure seamless functionality
Monitored the quality and efficiency of IT systems to meet organizational standards
Conducted thorough computer tests using specialized software like anti-spyware to uphold system security and performance
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