With over 8 years of diverse experience in IT and operations, I possess a strong background in technical support, data analysis, and customer service. As an IT Desk Support specialist for 4 years, I honed my skills in tr…
With over 8 years of diverse experience in IT and operations, I possess a strong background in technical support, data analysis, and customer service. As an IT Desk Support specialist for 4 years, I honed my skills in troubleshooting and resolving technical issues. Additionally, my 3 years of data capture and analysis experience have equipped me with expertise in data management and insights. My recent role in Consumer Operations at a logistic company has further enhanced my understanding of operational efficiency. Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint), I'm well-equipped to provide administrative support. I'm excited to leverage my technical expertise, analytical skills. I am able and capable of learning quickly and I will also contribute in making the company more successful. I have acquired knowledge about this job through trainings attended and that has been well indicated on my curriculum vitae.
Served as the primary point of contact for customers and drivers, ensuring seamless communication and issue resolution.
Resolved customer complaints and concerns in a timely and professional manner.
Provided drivers with essential customer information to facilitate successful bookings.
Coordinated refunds and solutions for service-related issues.
Offered support and updates to drivers and customers throughout the booking process.
Utilised Intercom, Slack, Outlook and Google.
Responsible for data capture and analysis.
Utilized Microsoft Word, Excel, and PowerPoint to generate weekly and monthly reports on customer complaints and compliments regarding their devices.
Categorized customer feedback according to their daily experiences with their devices or interactions with service centers.
Worked in Technical Support.
Assisted with technical issues.
Explained phone features.
Monitored repair progress at service centers.
Assisted customers with troubleshooting their internet connections and email issues as part of the Telkom Campaign.
Resolved technical problems.
Helped with billing inquiries.
Explained and provided customers with their monthly statements.
Dispatched a technician to provide on-site support when issues could not be resolved remotely.
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