Proven Reporting & Data Management Analyst with 2.2 years of expertise in maintaining data integrity and delivering diverse reports. Proficient in MS Excel, SQL, and business intelligence tools. Collaborative and detail-…
Proven Reporting & Data Management Analyst with 2.2 years of expertise in maintaining data integrity and delivering diverse reports. Proficient in MS Excel, SQL, and business intelligence tools. Collaborative and detail-oriented, successfully participating in CS projects and driving reporting optimization. Adept at supporting business decision-making through impactful analysis. Strong communication skills and a proactive approach to lead tasks to completion. Seeking a challenging role to apply advanced skills, contribute to operational excellence, and enhance decision-making processes in a dynamic and collaborative environment.
Roles and Responsibilities:
Provided end-to-end data solutions, developing reports with traceability, and consolidating data with complex SQL queries, maintaining reports, ensuring accuracy, and creatively visualizing data in Power BI.
Interacted with clients, developed project plans, and supported analytics offerings.
Ensure data accuracy across various sources, collaborating with technical teams to rectify issues in customer service (CS) and customer data.
Prepare and deliver daily/weekly/monthly reports, adhering to agreed timelines and formats for internal and external stakeholders.
Provide on-the-fly ad-hoc reports and analyses to facilitate real-time business decision-making.
Maintain detailed documentation of the reporting landscape, encompassing specifications, timelines, and SQL queries.
Contribute to CS projects, ensuring identification and fulfillment of data needs and reporting requirements for new tools.
Administer CS tools reporting, driving optimization through automation and usability enhancements.
Utilize advanced MS Excel, SQL, and knowledge of database structures, VBA automation, CRM tools, and Business Intelligence tools.
Leverage experience in performance and KPI reporting within contact centers, demonstrating a solid understanding of relevant metrics.
Conducted quality assurance on reports, ensuring accuracy. Utilized Power BI to creatively present complex data for a diverse audience, supporting regular report maintenance and testing for each deliverable.
Demonstrated initiative, effective management, and supportability in prior roles. Proficient in specializing in case management, customer contact, and data management.
Provided end-to-end data solutions.
Developed reports with traceability.
Consolidated data with complex SQL queries.
Maintained reports.
Ensured accuracy.
Creatively visualized data in Power BI.
Interacted with clients.
Developed project plans.
Supported analytics offerings.
Ensured data accuracy across various sources.
Collaborated with technical teams to rectify issues in customer service (CS) and customer data.
Prepared and delivered daily/weekly/monthly reports.
Adhered to agreed timelines and formats for internal and external stakeholders.
Provided on-the-fly ad-hoc reports and analyses.
Facilitated real-time business decision-making.
Maintained detailed documentation of the reporting landscape.
Contributed to CS projects.
Ensured identification and fulfillment of data needs and reporting requirements for new tools.
Administered CS tools reporting.
Drove optimization through automation and usability enhancements.
Utilized advanced MS Excel, SQL, and knowledge of database structures, VBA automation, CRM tools, and Business Intelligence tools.
Leveraged experience in performance and KPI reporting within contact centers.
Conducted quality assurance on reports.
Used Power BI to creatively present complex data for a diverse audience.
Supported regular report maintenance and testing for each deliverable.
Demonstrated initiative, effective management, and supportability in prior roles.
Specialized in case management, customer contact, and data management.
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