Experienced financial crimes and AML professional with 16+ years in large U.S. financial institutions, including Wells Fargo, Citi, and American Express. Skilled in fraud prevention, transaction monitoring, regulatory re…
Experienced financial crimes and AML professional with 16+ years in large U.S. financial institutions, including Wells Fargo, Citi, and American Express. Skilled in fraud prevention, transaction monitoring, regulatory reporting, and process improvement, with a strong track record of designing and implementing new investigation frameworks, risk control measures, and quality assurance programs.
Built and launched 5 key fraud prevention departments from the ground up, including Fraud Investigations, AML/SAR Compliance, Fraud Quality Assurance, Elder Financial Exploitation Review, and Fraud Claim Abuse Investigation.
Developed comprehensive standard operating procedures (SOPs) and organizational policy documents currently utilized as organizational standards for financial crime operations.
Designed and implemented automated workflows within Oracle Financial Services, Falcon, and Actimize platforms to enhance transaction monitoring capabilities and cross-departmental compliance coordination.
Designed and delivered targeted training programs to 100% of incoming fraud analysts and investigators, resulting in measurable improvements in regulatory accuracy and investigative quality standards.
Implemented rigorous Quality Assurance (QA) frameworks, establishing consistent review protocols that drove a quantifiable increase in case resolution accuracy.
Built and launched 5 key fraud prevention departments, Developed standard operating procedures and organizational policy documents, Designed and implemented automated workflows, Delivered targeted training programs, Implemented Quality Assurance frameworks
Designed the end-to-end operational framework for the Identity Theft Operations (ITO) department launch, encompassing process design, regulatory compliance integration, and comprehensive analyst training curriculum.
Conducted complex cross-border financial crime risk reviews, ensuring stringent adherence to Bank Secrecy Act (BSA) and USA PATRIOT Act requirements.
Authored, prepared, and documented Suspicious Activity Reports (SARs) accurately for timely submission to regulatory bodies.
Managed and executed complex financial crime investigations, including fraud, account takeover, and customer disputes, strictly within Fair Credit Reporting Act (FCRA) guidelines.
Developed and implemented customer risk scoring tiers and performed periodic due diligence reviews for high-risk customer segments.
Designed operational framework for the Identity Theft Operations department, Conducted financial crime risk reviews, Prepared Suspicious Activity Reports, Managed financial crime investigations, Developed customer risk scoring tiers
Analyzed diverse transaction patterns to proactively identify emerging fraud trends and recommended actionable preventive measures for system enhancement.
Conducted detailed investigations into fraudulent transactions, account takeovers (ATO), and unauthorized use of company products.
Prepared comprehensive investigative case files and supporting documentation necessary for Suspicious Activity Report (SAR) decision-making processes.
Analyzed transaction patterns, Conducted investigations into fraudulent transactions, Prepared investigative case files
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