Supporting accurate data, dependable reporting, and stable production systems in complex, regulated systems
Validated data integrity for immunization records by analyzing JSON API responses and cross-referencing source inputs against provincial health data standards, ensuring alignment with regulatory and privacy requirements.
Mapped immunization data from multiple external sources into a centralized provincial database - PANORAMA, applying consistent formatting and classification rules to maintain accuracy and usability.
Conducted structured validation of new features and data flows across testing environments (SIT, UAT), identifying inconsistencies that could affect downstream reporting or user experience.
Collaborated with technical teams and business users to clarify data logic, resolve discrepancies, and refine system behavior based on use cases.
Supported user adoption through training sessions and documentation, helping non-technical staff understand system capabilities and interpret dashboard outputs with confidence.
Applied functional, regression, and smoke testing techniques using Postman and JIRA to verify data accuracy and system reliability prior to releases.
Built and presented interactive Power BI dashboards consolidating multi source data on user adoption, dependents, and intake channels for VaxRecordNS, giving stakeholders insight into adoption patterns and guiding efforts to increase digital immunization record usage.
Various responsibilities in the Access to Immunizations- VaxRecordNS project.Validated data integrity for immunization records. Applied functional, regression, and smoke testing techniques using Postman and JIRA to verify data accuracy and system reliability prior to releases.Built and presented interactive Power BI dashboards consolidating multi source data on user adoption, dependents, and intake channels for VaxRecordNS, giving stakeholders insight into adoption patterns and guiding efforts to increase digital immunization record usage.
Provided operational support for LCCG’s applications, Phoenix and Global Relay, enhancing compliance and oversight.
Supported LCCG applications Phoenix and Global Relay through requirements analysis, functional documentation, manual testing, and monitoring of critical batch jobs, ensuring stable performance, timely issue resolution, and uninterrupted data processing.
Conducted ITIL-aligned root cause analysis (RCA) for P1 and P2 incidents in a banking production environment, implementing permanent corrective actions to improve system stability and prevent recurrence.
Validated accuracy of business reports in Cognos by reviewing logic, source inputs, and output consistency to support stakeholder confidence in operational and compliance decisions.
Monitored critical batch processes responsible for data ingestion and transformation, quickly identifying anomalies that could affect downstream reporting or user access to information.
Participated in functional testing of application changes by verifying that data displayed in reports and interfaces matched expected business rules and source-system values.
Collaborated with development and infrastructure teams to assess impact of system changes on data availability, ensuring continuity of reporting functions during releases.
Documented workflows and participated in knowledge sharing to help team members understand report dependencies and data flow logic.
Provided operational support for LCCG’s applications Phoenix and Global Relay.
Transitioned to Softech Pvt from HCL Technologies due to project acquisition, assuming Senior System Analyst role with expanded responsibilities.
Transitioned to Softech Pvt from HCL Technologies.
Elicited and documented functional requirements for revenue recognition and settlement workflows through workshops with finance, treasury, and operations stakeholders across North America.
Validated system behavior by writing and executing SQL queries against transactional databases to verify accuracy of financial reports and settlement files sent to payment processors.
Monitored and supported critical end-of-day batch processes, investigating delays or failures that could impact on daily revenue posting or regulatory reporting timelines.
Managed TIBCO JMS message queues to ensure reliable data flow between SIRAX, SAP, and external payment gateways; resolved queue backlogs affecting settlement cycles.
Developed and executed test plans for system enhancements, focusing on data integrity, reconciliation logic, and compliance with airline accounting standards.
Provided Tier 2/3 production support, performing root cause analysis on financial discrepancies and coordinating fixes with development and infrastructure teams.
Led change management for system updates, including impact assessment, documentation, and communication to business users to minimize disruption to month-end close.
Delivered training and knowledge transfer to client teams on system functionality, report interpretation, and issue escalation protocols.
Provided various services for Southwest Airlines project.
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