About Me
• Result-driven certified IT Leader with 19+ years of IT experience in building innovative, user-centric, competitive reliable Products and Solutions, specialized in Agentic AI Product Development, Agentic AI Orchestrati…
• Result-driven certified IT Leader with 19+ years of IT experience in building innovative, user-centric, competitive reliable Products and Solutions, specialized in Agentic AI Product Development, Agentic AI Orchestration, Agentic AI Intelligent Automation, MCP Systems Integration, Information Management, Digital Transformation, Cloud Computing and Modernization.
• Extensive Program Leadership experience in driving mission-critical, multi-million strategic initiatives for Fortune 100 companies and government organizations across North America, Middle East, Europe, and APAC across diverse industries.
• Proven hands-on Technical Leadership in strategic planning, architecture, design, development, testing, deployment of N-Tier projects using Java/UI/UX, ECM, ERP, CRM, BI, Data & Analytics, ETL/DWH, GEN AI, leveraging Scaled Agile & Large-Scale Scrum frameworks.
• Achieved PMP, PRINCE2 Foundation & Practitioner, ITIL Foundation, Google Agile Project Management, and AI certifications.
• Possessing strong analytical, problem solving, listening, excellent verbal, written communication, client-facing skills, effective decision-making
acumen, positive attitude, and an excellent leader and a team player with charismatic leadership qualities.
Experience
Senior Project Manager [Sr. Tech Program Manager – AI]
Directing end-to-end in-house development of AI Agents driven Document Automation & E-Signature SaaS Products platform suite, Spearheading products integration transformation via building Service Orchestration layer using Workato, Championed in-house development of AI-powered products and its capabilities, Leveraged Agentic AI frameworks, MCP AI Orchestration, Built agentic capabilities for automated customer provisioning & onboarding, Overseeing and reviewing the architectural approaches, strategies, design, and development of end-to-end AI solutions, Recognized with multiple awards
Senior Project Manager [Sr. Tech Program Manager – AI]
Directing end-to-end in-house development of AI Agents driven Document Automation & E-Signature SaaS Products platform suite, serving 2,000+ global customers and generating millions of dollars of program value.
Spearheading products integration transformation, via building Service Orchestration layer using Workato to connect to diverse industries, include Healthcare, Energy [Oil, Gas, Electric], Consumer, Logistics boosting productivity by 50%.
Championed in-house development of AI-powered products and its capabilities by building custom development of RAG embeddings, integrated existing core business systems through with MCP for many business use cases ranging from automated agents, inter-connected enterprise-grade Chatbots (sales, customer support, document compliance assistants).
Leveraged Agentic AI frameworks, MCP AI Orchestration to enable agnostic business workflow automation, resulting in a 25% increase in productivity, improved operational performance, with optimum quality and higher ROI.
Built agentic capabilities for automated customer provisioning & onboarding, document generation, e-Sign workflows, billing dispute resolution, personalized offers, order tracking and notifications, trials anomaly detection, report summarizations.
Overseeing and reviewing the architectural approaches, strategies, design, and development of end-to-end AI solutions while integrating them with existing systems to meet business goals.
Recognized with multiple awards, including India’s Best Manager Award (North East & Canada BU), Global EPAM Impact Award (CEO Award recognition for client impact & innovation), and Engaging Leader Award (converted a POC into a $5M program).
Chapter Manager [Program Manager – Products Development]
Directed a $20M+ portfolio spanning global cash-management modernization and regulatory programs, delivering a 95% on-time completion rate with high quality across EU, MENA, APAC, and North America.
Spearheaded Global Cash modernization initiatives that optimized international payment workflows through architecture reviews, infrastructure security enhancements, and product design workshops, ensuring scalable and resilient systems.
Delivered new digital banking products (Global Cash Mass Payments, International Cash, Open Banking PayUK) that increased transaction efficiency, strengthened compliance, and modernized investment banking product offerings.
Engineering and built a critically complex highly secure applications by implementing PayUK standards, OAuth2-based authentication, and Tyk API gateway integration using mTLS-Auth secured mechanism.
Partnered with business sponsors and clients to define product roadmaps aligned with organizational strategy objectives and vision.
Fostered a recognition-driven culture that rewarded excellence and improved engagement across delivery teams.
Championed Scaled Agile (SAFe) adoption, accelerating time-to-market by 30% while ensuring full regulatory compliance.
Chapter Manager [Program Manager – Products Development]
Directed a $20M+ portfolio spanning global cash-management modernization and regulatory programs, Spearheaded Global Cash modernization initiatives, Delivered new digital banking products, Engineering and built critically complex highly secure applications, Partnered with business sponsors and clients to define product roadmaps, Championed Scaled Agile (SAFe) adoption
Manager [Technical Engagement Manager – Products Development]
Spearheaded corporate banking modernization for SCB, Led digitalization of enterprise notary product suites for BNotK, Managed and led the development of Mercedes-Benz R&D division’s electronic product data management initiatives, Steered and managed the modernization and digital transformation delivery initiatives across the core business products development portfolio
Manager [Technical Engagement Manager – Products Development]
SCB: Spearheaded corporate banking modernization (SCB), delivering mission-critical products (S2B, COP, CADM, CSA) that improved customer experience and compliance and transitioned few legacy systems to microservices architecture, improving scalability and lowering TCO and enhanced performance by 30%, and boosted productivity by 40%.
BNotK: Led digitalization of enterprise notary product suites (BNotK, Germany), enabling seamless e-governance for civil law notaries nationwide.
Accelerated user adoption, cutting time-to-market by 30% and increasing delivery speed by 15%.
Daimler Mercedez Benz: Managed and led the development of Mercedes-Benz R&D division’s electronic product data management initiatives, and Mercedes Me Connect portfolio products to enhancing data accuracy and product integration, through effectively managing client expectations and compliance, reducing program risks by 30%.
Steered and managed the modernization and digital transformation delivery initiatives across the core business products development portfolio in multiple clients, ensuring delivery excellence, strong technical governance.
Technical Lead [Technical Manager]
Led healthcare product development programs with 30+ engineers, Established CI/CD pipelines to automate releases, Improved team collaboration and productivity
Technical Lead [Technical Manager]
Led healthcare product development programs with 30+ engineers, ensuring scalability, compliance, and performance.
Designed and implemented product architectures and selected frameworks, enforcing clean coding standards and best practices across teams.
Led craftsmanship and Green-IT coding practices across the organization, improving code quality and maintainability, while mentoring engineers and architects.
Established CI/CD pipelines to automate releases, enhancing deployment efficiency and reducing release failures.
Resolved complex architectural challenges around scalability and high availability, strengthening platform resilience for UHG and J&J.
Improved team collaboration and productivity, boosting delivery speed while maintaining quality through structured reviews and coaching.
Senior Consultant [Project Lead & Solution Architect]
Served as Project Lead & Solution Architect for a Green field large-scale public sector healthcare implementation, Spearheaded procurement and vendor evaluations, Developed and implemented a 360° content lifecycle strategy, Led content migration, workflow automation, and intranet/internet portals
Senior Consultant [Project Lead & Solution Architect]
Served as Project Lead & Solution Architect for a Green field large-scale public sector healthcare implementation based on North American, the JCI accredited standards, worked with Qatari government entities for integrations.
Spearheaded procurement and vendor evaluations for Enterprise Portals, Patient portals, ECM, BI, ERP, CIS, ILS Electronic Health Record EHR, library and e-learning, analytics, ensuring cost-effectiveness and compliance.
Developed and implemented a 360° content lifecycle strategy with taxonomy, metadata, governance policies, KPIs, and SLAs, improving information accessibility.
Led digital transformation at Sidra Medicine, implementing enterprise portals, ECM, SRM, ILS (medical library) and integration with ERP systems to optimize hospital operations.
Led content migration, workflow automation, and intranet/internet portals, boosting organizational efficiency and user adoption.
Conducted training and user adoption programs, ensuring smooth rollout of new digital platforms.
Architected, designed, and built centralized country-wide BI dashboards for His Highness Qatar Prime Minister’s Office, CEOs, and Executive directors of Government entities, supporting real-time decision-making across ministries.
Led centralised data warehouse implementation for QPMC, managed data integration across numerous Govt entities.
Software Engineer [Module Lead, Integration Specialist]
Led a module of Fiat Chrysler’s Cost Deployment & Focused Improvements program, Built advanced prediction and reporting services for RBS, Developed forecasting and sales optimization modules for FCA, Integrated Fraud Detection & Control System (FDCS) into RBS’s secure retail portal
Software Engineer [Module Lead, Integration Specialist]
Led a module of Fiat Chrysler’s Cost Deployment & Focused Improvements program, optimizing process workflows and reducing operational costs.
Developed forecasting and sales optimization modules, improving business decision-making with real-time insights.
Built advanced prediction and reporting services that generated real-time risk alerts for fraud detection systems.
Integrated Fraud Detection & Control System (FDCS) into RBS’s secure retail portal, strengthening fraud prevention and compliance.
Completed Detica NetReveal product training (BAE Systems), gained deep knowledge in fraud detection and control of product architecture and deployment.
Application Developer
Developed custom inventory management for AT&T, Built a Service Guide Portal unifying pricing, contracts, and plans, Implemented AT&T CSP and CA SiteMinder SSO for secure access
Application Developer
Developed custom inventory management for AT&T, streamlining asset tracking and service operations.
Built a Service Guide Portal unifying pricing, contracts, and plans, boosting sales efficiency and customer transparency.
Automated credit dispute workflows, cutting manual effort and errors.
Implemented AT&T CSP and CA SiteMinder SSO for secure access, strengthening compliance.
Migrated and retired legacy systems, ensuring smooth credit app data transition.
Upgraded WebLogic & iPlanet, renewed SSL certificates.
Served as Function Points Analyst for BellSouth applications, improving process optimization and estimation accuracy.
PROJECTS
AI Products Development
Program: AI Products Development | Clients & Partners: S-Docs, HubSpot, Salesforce | End Clients: Halliburton [Oil &Gas], Bayer [Healthcare], Unilever [Consumer]• Directing end-to-end in-house development of AI Agents driven Document Automation & E-Signature SaaS Productsplatform suite, serving 2,000+ global customers and generating millions of dollars of program value.• Spearheading products integration transformation, via building Service Orchestration layer using Workato to connect todiverse industries, include Healthcare, Energy [Oil, Gas, Electric], Consumer, Logistics boosting productivity by 50%• Championed in-house development of AI-powered products and its capabilities by building custom development of RAGembeddings, integrated existing core business systems through with MCP for many business use cases ranging fromautomated agents, inter-connected enterprise-grade Chatbots (sales, customer support, document compliance assistants).• Leveraged Agentic AI frameworks, MCP AI Orchestration to enable agnostic business workflow automation, resulting in a25% increase in productivity, improved operational performance, with optimum quality and higher ROI.• Built agentic capabilities for automated customer provisioning & onboarding, document generation, e-Sign workflows, billingdispute resolution, personalized offers, order tracking and notifications, trials anomaly detection, report summarizations.• Overseeing and reviewing the architectural approaches, strategies, design, and development of end-to-end AI solutionswhile integrating them with existing systems to meet business goals• Recognized with multiple awards, including:o 🏆 India’s Best Manager Award (North East & Canada BU)o 🏆 Global EPAM Impact Award (CEO Award recognition for client impact & innovation)o 🏆 Engaging Leader Award (converted a POC into a $5M program)Environment: Java, Microservices (Spring Boot), Data JPA, REST API, Workato, Salesforce, Auth0, OAuth 2, JWT, HubSpot API, Chargebee,Angular, Docker, Heroku, Google Cloud GCP, AWS S3, Postgres, Kibana AI/GenAI: ChatGPT, Genmini Anti-gravity, Cursor, MS CoPilot,Ollama, LangChain, RAG, PineCone, Hugging Face, Claude Code, Sendgrid, Better Stack, Nginx, Python, Pen Test (Trust Foundry)