About Me
Information Communication & Technology for Development (ICT4D) professional with 20+ years of experience leading and delivering digital transformation initiatives across government, international NGOs, and donor-funded p…
Information Communication & Technology for Development (ICT4D) professional with 20+ years of experience leading and delivering digital transformation initiatives across government, international NGOs, and donor-funded programs. Proven track record in building scalable digital systems, managing cross-functional teams, and translating complex field problems into practical technology solutions.
Experience
Senior Manager
Designed, developed, and maintained AI-driven web applications, workflow automation systems, and scalable digital platforms.
Developed and integrated APIs, AI services, GPT/LLM-based solutions, dashboards, and operational tools across frontend and backend environments.
Collaborated with cross-functional teams to translate business needs into practical automation and AI-assisted solutions.
Ensured system reliability, performance, security, and scalability in production environments.
Contributed to system architecture, database design, AI workflow orchestration, troubleshooting, testing, deployment, and continuous improvement initiatives.
Defined team roles, SOW, and development workflows, ensuring quality delivery through QA and testing.
Acted as a bridge between technical teams and program stakeholders, ensuring solutions are practical and adoptable.
Delivered AI Based (Agentic) systems more than 21+ apps in one year production periode.
Supported thousands of users across programs.
Reduced manual reporting.
Improved real-time data visibility and decision-making.
QA Tester
Performed functional, exploratory, and regression testing across web and mobile applications, Identified, documented, and reported bugs with clear reproduction steps, severity, and evidence, Conducted cross-browser and cross-device testing to ensure compatibility and usability, Collaborated with global teams following structured QA standards and test cycles, Validated fixes and ensured product quality before release
AI Trainer / Evaluator
Evaluated AI-generated responses based on accuracy, reasoning, and task completion, Analyzed model decision trajectories and error patterns to improve output quality, Reviewed coding-related responses and ensured logical correctness and alignment with requirements, Contributed to training datasets and evaluation frameworks for AI models, Provided structured feedback to improve AI performance in real-world scenarios
AI Trainer / Contributor
Trained AI models through data annotation, validation, and structured feedback, Worked on tasks involving coding, reasoning, and language understanding, Ensured data quality aligned with training guidelines and evaluation standards, Contributed to improving model reliability and response consistency
QA Tester
Executed manual testing scenarios for web-based applications, Reported bugs and usability issues with detailed documentation, Assisted in improving user experience and system reliability, Supported testing cycles and basic validation processes
Senior Manager
Designed, developed, and maintained AI-driven web applications, workflow automation systems, and scalable digital platforms, Collaborated with cross-functional teams to translate business needs into practical automation and AI-assisted solutions, Contributed to system architecture, database design, AI workflow orchestration, troubleshooting, testing, deployment, and continuous improvement initiatives, Defined team roles, SOW, and development workflows to ensure quality delivery through QA and testing, Acted as a bridge between technical teams and program stakeholders to ensure solutions are practical and adoptable
ICT Consultant
Conducted needs assessment and stakeholder discussions to identify digital transformation opportunities.
Provided technical advisory on AI, robotics, and digital system adoption for local implementation contexts.
Designed solution concepts, system architecture, and implementation approaches aligned with industry use cases (manufacturing/logistics).
Supported development of proof of concept (PoC), use case scenarios, and technical documentation.
Acted as liaison between technical teams, business stakeholders, and international partners.
Contributed to project planning, roadmap development, and deployment strategy.
ICT4D Manager
Led stakeholder engagement (government, NGOs, donors) to identify needs, conduct assessments, and translate problems into digital solutions.
Led national-scale digital systems across health programs.
Managed cross-functional teams (dev, data, operations).
Designed end-to-end system architecture (MIS, dashboards, web/mobile), including data flow, integration, and scalability.
Developed digital master plans, technical roadmaps, and system blueprints aligned with program objectives.
Led full product lifecycle: requirement → prototype → development → deployment → iteration.
Defined team roles, SOW, and development workflows, ensuring quality delivery through QA and testing.
Acted as a bridge between technical teams and program stakeholders, ensuring solutions are practical and adoptable.
Delivered systems used by multi-level stakeholders (national to field level).
Supported thousands of users across programs.
Reduced manual reporting.
Improved real-time data visibility and decision-making.
ICT Consultant
Conducted needs assessment and stakeholder discussions to identify digital transformation opportunities, Provided technical advisory on AI, robotics, and digital system adoption for local implementation contexts, Designed solution concepts, system architecture, and implementation approaches aligned with industry use cases, Supported development of proof of concept, use case scenarios, and technical documentation, Acted as liaison between technical teams, business stakeholders, and international partners
ICT4D Manager
Led stakeholder engagement to identify needs, conduct assessments, and translate problems into digital solutions, Managed cross-functional teams and designed end-to-end system architecture, Developed digital master plans, technical roadmaps, and system blueprints aligned with program objectives, Led full product lifecycle from requirement to deployment, Acted as a bridge between technical teams and program stakeholders to ensure solutions are practical and adoptable
ICT4D Advisor
Designed and improved digital systems (case management, analytics dashboards, web/mobile tools).
Conducted system review, debugging, and performance optimization.
Translated user and field requirements into technical system workflows.
Acted as technical reviewer for system quality, usability, and scalability.
Collaborated with stakeholders to refine product functionality.
ICT4D Advisor
Designed and improved digital systems, Conducted system review, debugging, and performance optimization, Translated user and field requirements into technical system workflows, Acted as technical reviewer for system quality, usability, and scalability, Collaborated with stakeholders to refine product functionality
Case Management System (CMS) Consultant
Designed and developed case management system for public institutions.
Implemented system features based on user requirements and feedback.
Performed debugging, system refinement, and performance improvements.
Developed user manuals and technical documentation.
Delivered training sessions for system users.
Case Management System (CMS) Consultant
Designed and developed case management system for public institutions, Implemented system features based on user requirements and feedback, Performed debugging, system refinement, and performance improvements, Delivered training sessions for system users
System Analyst & Developer
Evaluated and redesigned system architecture (SP4N, SIMPeL integration).
Improved system interoperability and data flow.
Delivered technical recommendations and implementation roadmap.
Supported system enhancement for transparency and accessibility.
Communication Specialist (Web & Digital Systems)
Managed and developed web-based communication platforms.
Created and maintained digital content systems (website & media).
Designed content workflows and publication pipelines.
Supported digital campaigns and media integration.
Communication Specialist (Web & Digital Systems)
Managed and developed web-based communication platforms, Created and maintained digital content systems, Designed content workflows and publication pipelines, Supported digital campaigns and media integration
ICT Specialist
Developed and maintained Knowledge Resource Center platform.
Managed content system and digital knowledge-sharing platform.
Built and maintained web-based communication systems.
Supported system integration across ASEAN partner organizations.
Complaint Handling System (CHS) Consultant
Designed and improved complaint handling system (e-CHS).
Conducted system analysis and workflow design.
Developed system roadmap and implementation strategy.
Delivered training and technical assistance.
ICT Specialist (EMAS Project)
Supported development of mobile and web-based health systems.
Assisted in building referral systems and communication platforms.
Conducted system deployment and technical support.
Delivered training for government health staff.
Consultant, System & Planning Facilitator
Facilitated development of sanitation planning systems.
Supported data collection, analysis, and reporting workflows.
Assisted local government in strategic planning and system implementation.
System & Planning Facilitator
Facilitated development of sanitation planning systems, Supported data collection, analysis, and reporting workflows, Assisted local government in strategic planning and system implementation
LGMS Specialist
Designed and implemented Management Information Systems (MIS).
Developed citizen gateway and complaint systems (SMS & web-based).
Supported system architecture and deployment across districts.
Conducted training and capacity building for government staff.
LGMS Specialist
Designed and implemented Management Information Systems, Developed citizen gateway and complaint systems, Supported system architecture and deployment across districts, Conducted training and capacity building for government staff
ICT Officer
Managed communication systems (HF, VHF, satellite systems).
Maintained network operations and system infrastructure.
Supported emergency communication and system reliability.
Diagnosed and resolved technical system issues.
Lecturer, Researcher
Delivered undergraduate teaching in engineering and applied systems.
Conducted research on coastal and fisheries systems.
Supported academic and field-based data collection.
QA Tester, Bug Reporter
Performed functional, exploratory, and regression testing across web and mobile applications.
Identified, documented, and reported bugs with clear reproduction steps, severity, and evidence.
Conducted cross-browser and cross-device testing to ensure compatibility and usability.
Collaborated with global teams following structured QA standards and test cycles.
Validated fixes and ensured product quality before release.
AI Trainer, Response Evaluator
Evaluated AI-generated responses based on accuracy, reasoning, and task completion (pass/fail analysis).
Analyzed model decision trajectories and error patterns to improve output quality.
Reviewed coding-related responses and ensured logical correctness and alignment with requirements.
Contributed to training datasets and evaluation frameworks for AI models.
Provided structured feedback to improve AI performance in real-world scenarios.
AI Trainer, Data Contributor
Trained AI models through data annotation, validation, and structured feedback.
Worked on tasks involving coding, reasoning, and language understanding.
Ensured data quality aligned with training guidelines and evaluation standards.
Contributed to improving model reliability and response consistency.
QA Tester
Executed manual testing scenarios for web-based applications.
Reported bugs and usability issues with detailed documentation.
Assisted in improving user experience and system reliability.
Supported testing cycles and basic validation processes.
System Analyst & Developer
Evaluated and redesigned system architecture, Improved system interoperability and data flow, Delivered technical recommendations and implementation roadmap, Supported system enhancement for transparency and accessibility
ICT Specialist
Developed and maintained Knowledge Resource Center platform, Managed content system and digital knowledge-sharing platform, Built and maintained web-based communication systems, Supported system integration across ASEAN partner organizations
Complaint Handling System (CHS) Consultant
Designed and improved complaint handling system (e-CHS), Conducted system analysis and workflow design, Developed system roadmap and implementation strategy, Delivered training and technical assistance
ICT Specialist (EMAS Project)
Supported development of mobile and web-based health systems, Assisted in building referral systems and communication platforms, Conducted system deployment and technical support, Delivered training for government health staff
ICT Officer
Managed communication systems, Maintained network operations and system infrastructure, Supported emergency communication and system reliability, Diagnosed and resolved technical system issues