I am an Award-Winning result driven Business Analytics & Operations Professional having experience in E - Commerce, Real Estate, Telecom and Outsourcing companies with proven expertise to translate business needs into da…
I am an Award-Winning result driven Business Analytics & Operations Professional having experience in E - Commerce, Real Estate, Telecom and Outsourcing companies with proven expertise to translate business needs into data driven solutions and Managing operations
• Managing Sales Excellence and Local shops team for Business Data analysis and product development.
• Collaborated with stakeholder, gather and elicit requirement, complete the project and perform UAT.
• Preparing Weekly WBR and other trackers which help the internal stakeholder to track their performance
• Maintaining YOY growth by 10 % by successfully handling events (Amazon great Indian festival) in terms of P & L Management via data tracking and insight analysis.
• Working on process automation, utilize tools like SQL, excel, python and Power BI/Tableau for Data analysis and visualization, providing actionable insights for strategic decision making
• Reduce cancellation from 25 to 17 % by successfully implementing & handling the order tracking mechanism
Managing Sales Excellence and Local shops team for Business Data analysis and product development.
Collaborated with stakeholder, gather and elicit requirement, complete the project and perform UAT.
Preparing Weekly WBR and other trackers which help the internal stakeholder to track their performance
Maintaining YOY growth by 10 % by successfully handling events (Amazon great Indian festival) in terms of P & L Management via data tracking and insight analysis.
Working on process automation, utilize tools like SQL, excel, python and Power BI/Tableau for Data analysis and visualization, providing actionable insights for strategic decision making
Reduce cancellation from 25 to 17 % by successfully implementing & handling the order tracking mechanism
Managing Presales Strategy Team for Data Analytics and Operations Management.
Managing Presales Kolkata outsourcing team (Hiring, Resource optimization and conversion %)
Successfully improved Lead Walk % from 8% to 14% through efficient coordination with the sales team and SFDC entry.
Work with cross functional teams for new projects, gather requirement, collaborate with Dev team and prepare supportive product for new launch.
Managing all tracker and reports for Presales i.e., APR Reports, Score Card, revenue reports Etc.
Lead Analysis, lead management (process and Project wise) and managing Weekly Review deck
Oversaw teams for Customer Support & Sales across diverse sectors, managing KPI metrics and handling escalations, Handling 5 Team leader and 100 associates for different process.
Managing all KPI metrics shared by clients (SL, C-sat etc.), handling escalation and process billing.
Significantly improved the Answered level from 55% to 87% by efficiently managing inbound processes.
Owner of Team data reports (WBR preparation and day wise manpower planning and other workforce responsibilities.
Organized skips & meetings, leading to performance improvement and effective conflict management.
Managed and led teams for Telecom processes, ensuring the achievement of KRA metrics and targets, promoted 3 team leaders from team with a span of 2 years.
Successfully improved external Quality score from 55% to 85% through a Six-sigma project for process improvement.
Conducted roster preparation and manpower planning, maintaining process KPIs on a daily basis.
Manage the process KPI on daily basis i.e., SL, AL, Quality etc.
Feedback, coaching and groom the associates for next level.
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