Experienced Finance System Analyst and Dynamics 365 Finance & Operations Functional Consultant with a strong background in Microsoft Dynamics 365 Finance & Operations and Navision. Specializing in data analysis, financia…
Experienced Finance System Analyst and Dynamics 365 Finance & Operations Functional Consultant with a strong background in Microsoft Dynamics 365 Finance & Operations and Navision. Specializing in data analysis, financial reporting, and end-user support, I have a proven track record in project management and team leadership. Skilled in analyzing and reconciling financial transactions, implementing data migration strategies, and managing general accounting processes, I consistently exceed expectations in resolving challenges and ensuring the successful implementation of innovative solutions
• Provides ERP support (On site and Remote) to an assigned clients.
•Monitors the ERP support queues (L0 and L1) and ensures cases are moved through the
support process in a timely manner and escalated when appropriate to ensure the
predefined SLAs are aligned.
•Actively identifies and investigates system issues, provides resolution and follow-up to end
users. Escalates more complex problems to L2 support teams when needed
•Proactively works to improve existing support procedures, processes, and tools.
•Provide insight to ERP delivery team regarding product roadmap, enhancement
suggestions and support cases.
•Coordinates with the ERP delivery team to ensure that current training content and
materials for D365 meets end user needs. Participates in the development of ERP training
materials and tools when required.
•Contributes to support knowledgebase for internal ERP team to utilize future cases.
•Performs other duties and responsibilities as assigned related to ERP.
Provides ERP support (On site and Remote) to assigned clients.
Monitors the ERP support queues (L0 and L1) and ensures cases are moved through the support process in a timely manner and escalated when appropriate to ensure the predefined SLAs are aligned.
Actively identifies and investigates system issues, provides resolution and follow-up to end users.
Escalates more complex problems to L2 support teams when needed.
Proactively works to improve existing support procedures, processes, and tools.
Provides insight to ERP delivery team regarding product roadmap, enhancement suggestions and support cases.
Coordinates with the ERP delivery team to ensure that current training content and materials for D365 meets end user needs.
Participates in the development of ERP training materials and tools when required.
Contributes to support knowledgebase for internal ERP team to utilize future cases.
Performs other duties and responsibilities as assigned related to ERP.
Provided end-user system support for the group-wide finance system Microsoft D365 and handled related finance and accounting queries.
Contributed to service improvement by participating in testing and implementing improvements to drive consistency, productivity, and efficiencies.
Managed multiple projects, performed project reviews, and achieved deadlines.
Streamlined the D365 Import projects and Import templates on GL, AP, AR, and IC modules.
Created work instruction videos on D365 tips and tricks for different modules.
Streamlined the CBR report using Power BI tool and D365 ODATA connection.
Acted as a bridge between business and ERP consultant (Deloitte) technical teams, communicating data-related business requirements and specifying system requirements.
Developed data integration plans, scoped and estimated project efforts for the Data Migration project.
Identified risks and mitigation measures, and updated the Project Manager on activity status and potential issues.
Worked on different databases and data tables in Navision ERP system, Jet Report Database, and MS Azure.
Understood data, discovered the meaning of the data, defined data relationships, and made sense of data.
Managed Accounts Payable and Accounts Receivable activities for Australian-acquired businesses.
Processed bank payments.
Prepared weekly/month-end bank and balance sheet reconciliations.
Prepared monthly vendor reconciliations.
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