Raj Shekhar

● Legal Product platform management Owned and prioritized product backlog as per business requirements.
● Develop and maintain strong relationships with key clients, understanding their goals, challenges, and needs.
● Act as a customer advocate within the company, communicating client feedback and Requirements to relevant departments to drive product improvements.
● Develop and implement customer success strategies aimed at increasing retention, Engagement and overall customer satisfaction.
● Work with UX/Engineering team to design and build new products and features
● Bridge the gap between product management and engineering by defining and articulating the technical requirements
● Work with product management and marketing to bring your products to market and drive adoption
● Work closely with Sales, Marketing, and Product Leaders to align customer success strategies with overall business goals.


● Collaborate with different Leadership teams to formulate growth strategies, targeting client requirements and trends, and creating and championing customer and product vision, managing product backlog, and planning roadmaps to achieve MVP.
● Translated features into user stories within team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder's requirements.
● Focused in product development/product management, ideally focused on B-to-B or B-to-C payments process improvements from Portal.
● Accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement
● Brainstormed with peers and other members of design team to determine enhancements and product features by collaborate seamlessly with a global team.
● Analyze customer businesses and value chains to identify current processes, digital gaps in the products, and develop future processes as per client’s requirements.
● Collaborated with teams to discover and deliver best solution to market presented by business
● Worked directly with dev team and QA to refine user stories and assist with rapid feedback and ensures that work performed meets customer expectations

Owned and prioritized product backlog as per business requirements.
Developed and maintained strong relationships with key clients, understanding their goals, challenges, and needs.
Acted as a customer advocate within the company, communicating client feedback and requirements to relevant departments to drive product improvements.
Developed and implemented customer success strategies aimed at increasing retention, engagement and overall customer satisfaction.
Worked with UX/Engineering team to design and build new products and features.
Bridged the gap between product management and engineering by defining and articulating the technical requirements.
Worked with product management and marketing to bring products to market and drive adoption.
Worked closely with Sales, Marketing, and Product Leaders to align customer success strategies with overall business goals.
Collaborated with different leadership teams to formulate growth strategies, targeting client requirements and trends, and creating and championing customer and product vision, managing product backlog, and planning roadmaps to achieve MVP.
Translated features into user stories within team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder's requirements.
Focused in product development/product management, ideally focused on B-to-B or B-to-C payments process improvements from Portal.
Accountable for scrum team deliverables and KPIs.
Monitored and measured progress on user story delivery and sprint team velocity.
Reviewed metrics to measure value and identify opportunities for improvement.
Brainstormed with peers and other members of design team to determine enhancements and product features by collaborate seamlessly with a global team.
Analyzed customer businesses and value chains to identify current processes, digital gaps in the products, and develop future processes as per client’s requirements.
Collaborated with teams to discover and deliver best solution to market presented by business.
Worked directly with dev team and QA to refine user stories and assist with rapid feedback and ensures that work performed meets customer expectations.

Launched a portfolio of web and mobile front end Java applications and Angular integrating with Elastic search and other 3rd party internal product.
Partnered with the key stakeholders for development of sector / product strategy and roadmaps.
Coordinated with the cross-functional teams for optimizing the engagements.
Understood and analyzed customer business and values, identifying AS-IS processes, and recognizing digital gaps to formulate TO-BE processes as the market trend and requirements.
Worked with Business Leaders for establishing & executing business improvement plans thereby driving transformational journey collaborated with the division Product Managers, Engineering Managers, Engineering Team and UI/UX Team for delivery of UI/UX framework on the S&P Global Digital Rating Platform.
Worked with the Executive Level Sponsors, Internal Customers, Technology and Finance Team for the projects pertaining to the project lifecycle which includes project approval, scope, and budgeting, reporting project status.
Front-led variety of activities which includes writing user stories, performing sprint planning, team grooming sessions, retrospective meetings, highlighting sprint development to internal/external stakeholders for each sprint.
Delivered overall leadership for ensuring most valuable features are prioritized & delivered by the agile team in every sprint.
Developed & sustained dynamic environment that fosters development opportunities & motivates high performance amongst team.

Functioned as a training specialist; imparted trainings to the clients on Oracle / Siebel CRM platform.
Steered change management, incident management, Change Request creations & UAT signoff from key stakeholders.
Successfully optimized the Pre-sales, Sales, and Payment Function in CRM – Customer Relationship Management application (Siebel CRM).
Provided strategic direction and leadership for the innovative project, including creating and maintaining the product definition, artifacts, product roadmap, strategy, and vision for Loyalty Program for clients.
Rationalized Payment functionality including Cash Payments, Card Payments, and Loyalty Points Payment for CRM Application Users.
Partnered with the on-site team and engaged in conducting requirement gathering and analysis.
Documented functional specifications, release notes, test cases and user manuals for end-user.
Reduced product defect backlog by 30% through structured defect management workflow using JIRA, Git and Jenkins during the integration, regression and UAT testing cycles.

Conducted comprehensive brainstorming sessions with clients to gather their business requirements and documented those requirements for approval.
Participated in release management, application testing, and user acceptance testing (UAT) for clients, and provided training and knowledge-sharing sessions to internal teams.
Closely collaborated with the software development team and managers to conceptualize and implement reliable standards and best practices.
Played a significant role in assessing end-user documentation and specifying necessary changes related to tax filings and payments in accordance with HMRC, CCH, IRS, and the standards of each country.
Demonstrated proficiency in tracking the development process using Microsoft TFS tools and distributing reports to internal and external business stakeholders.

Played a pivotal role in developing and delivering a comprehensive approach to quality tax planning.
Provided timely and responsive services and work products that exceeded client expectations.
Recognized opportunities for tax planning and special services related to expatriate and impetrate taxation.
Extensively supported team members on state tax issues.
Guided global team members located in the USA, providing them with guidance and assistance as needed.
Demonstrated resourcefulness in preparing and evaluating federal and state income tax returns.
Ensured accuracy and compliance with applicable tax regulations.
Handled estimated tax payments to meet tax obligations.
Conducted thorough research on federal and state tax issues arising from the preparation of tax returns.
Utilized forms such as W-2, 1040ES, and 1040NR to gather relevant information and address any complexities or specific requirements.
Involved in the entire tax logic development life cycle starting from requirements gathering, requirements analysis, design, development and testing of the multiple tax rules and reports.