Pushpa L G

Gathered and managed data from various sources (CAT tool, ServiceNow, FNMS and SharePoint) ensuring accuracy and completeness.
Performed data analysis to identify trends, generating reports and dashboards.
Implemented asset tracking processes, coordinated with vendors for asset procurement and disposal.
Provided strategic insights to optimize asset utilization and cost management, ensuring industry compliance.
Managed IT Assets data with precise tracking and monitoring.
Organized and scheduled team calls for process implementation (RFID, SharePoint, Asset Database Movement from FNMS to ServiceNow).
Communicated with vendors for the collection of returned Vendor Rented Assets.
Coordinated client asset tracking, creating records in the database.
Performed asset reconciliation audits using PDA application, quarterly.
Utilized ServiceNow to manage and resolve service requests, improving response time by 20%.
Verifying software license agreements using FNMS Database.
Developed monthly Excel reports and PowerPoint presentations for senior management.
Managed project asset de-bonding based on requirements.
Initiated disposal activities, coordinating with Central IT and vendors.
Ensured proper segregation and accountability in IT Store Management.
Monitored asset movements using PDA, sharing daily stock reports with Management.
Implemented asset couriering during COVID, coordinating logistics for timely dispatch.
Coordinated faulty part returns with vendors, sharing cluster reports with Management.
Managed in-repair laptops, coordinating with technical and central teams for repairs.
Procuring parts for in-repair laptops with PO requesters.
Shared daily, weekly, and monthly stock and transaction reports with leads.
Along with above roles and responsibilities I have been trained and worked on incident management, change management and problem management.
As a part of Major Incident Management team, handling P1 and P2 incidents and responsible for driving, managing, and coordinating communication to all Critical Incidents.
Co-ordinate and Initiate bridge calls and drive communication.
Teams to ensure uptime of Infrastructure within service levels.
Consistently ensured high-quality standards by maintaining accurate documentation, timely communication, and continuous process improvements.
Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented.
Responsible for communicating and implementing the overall direction and management of the Change Management Process.
Perform the management of both reactive root-cause analysis (RCA) and proactive trend analysis.
Conducted root cause analysis (RCA) for recurring issues, implementing long-term solutions that reduced incident recurrence by 30%.

Gathered and managed data from various sources (CAT tool, ServiceNow, FNMS and SharePoint) ensuring accuracy and completeness., Performed data analysis to identify trends, generating reports and dashboards., Implemented asset tracking processes, coordinated with vendors for asset procurement and disposal., Provided strategic insights to optimize asset utilization and cost management, ensuring industry compliance., Managed IT Assets data with precise tracking and monitoring., Organized and scheduled team calls for process implementation (RFID, SharePoint, Asset Database Movement from FNMS to ServiceNow)., Communicated with vendors for the collection of returned Vendor Rented Assets., Coordinated client asset tracking, creating records in the database., Performed asset reconciliation audits using PDA application, quarterly., Utilized ServiceNow to manage and resolve service requests, improving response time by 20%., Verifying software license agreements using FNMS Database., Developed monthly Excel reports and PowerPoint presentations for senior management., Managed project asset de-bonding based on requirements., Initiated disposal activities, coordinating with Central IT and vendors., Ensured proper segregation and accountability in IT Store Management., Monitored asset movements using PDA, sharing daily stock reports with Management., Implemented asset couriering during COVID, coordinating logistics for timely dispatch., Coordinated faulty part returns with vendors, sharing cluster reports with Management., Managed in-repair laptops, coordinating with technical and central teams for repairs., Procuring parts for in-repair laptops with PO requesters., Shared daily, weekly, and monthly stock and transaction reports with leads.

Maintaining records of Assets like Desktops, Laptops, Phones, and accessories etc.
Taking care of bonded and non-bonded assets.
Working on the ticket (Helpline) for hardware replacement and asset movement.
Coordinating with a procurement team for timely delivery of parts and assets.
Maintaining assets inventory in ITAM portal.
Logging call with HP and Dell vendor for hardware issues if asset is in warranty.
Clearing checklist for exit users.
Allocation and release of assets.
Sending weekly report with stock and In-production report.
Preparing asset reports to share with multiple processes.

Maintaining records of Assets like Desktops, Laptops, Phones, and accessories etc., Taking care of bonded and non-bonded assets., Working on the ticket (Helpline) for hardware replacement and asset movement., Coordinating with a procurement team for timely delivery of parts and assets., Maintaining assets inventory in ITAM portal., Logging call with HP and Dell vendor for hardware issues if asset is in warranty., Clearing checklist for exit users., Allocation and release of assets., Sending weekly report with stock and In-production report., Preparing asset reports to share with multiple processes.

Taking care of Corporate, factories, warehouse, and store asset of Madura organization.
Taking care of IT Asset and accessories.
Working on the ticket tool BMC Remedy Mid-Tier 8.1 (Sampark).
Working on asset tracking tool BCM -footprints-asset-core-console.
Taking care of asset allotment for the End user support.
Helping the Client by providing the data for the PO generation and process.
Following with the vendors for the receiving of the materials.
Get the material installation and get it fetching in tracking application (BMC).
Providing the inventory details to Finance team for update in FAR.
Monthly conducting the physical audits for the asset reconciliations.
Following with the location in-charges for the asset transactions.
Sending the monthly reports to the billing of data cards.
Taking care of ESCF of the exit employee (related Asset).

Taking care of Corporate, factories, warehouse, and store asset of Madura organization., Taking care of IT Asset and accessories., Working on the ticket tool BMC Remedy Mid-Tier 8.1 (Sampark)., Working on asset tracking tool BCM -footprints-asset-core-console., Taking care of asset allotment for the End user support., Helping the Client by providing the data for the PO generation and process., Following with the vendors for the receiving of the materials., Get the material installation and get it fetching in tracking application (BMC)., Providing the inventory details to Finance team for update in FAR., Monthly conducting the physical audits for the asset reconciliations. Following with the location in-charges for the asset transactions., Sending the monthly reports to the billing of data cards., Taking care of ESCF of the exit employee (related Asset)