Prasad Bandkar

Prasad Bandkar

Desktop Support Engineer
India
English

About Me

IT Support Engineer with 2+ years of experience providing L1/L2 technical support for desktops, laptops, peripherals, and applications. Strong knowledge of Windows OS, hardware troubleshooting, and networking basics (LAN…

Experience

Jr. Enginnear

Segoma Imaging Technologies Pvt. Ltd. · Mumbai Suburban, India
Oct 2022 - Present · 3 years 9 months

Provided L1/L2 IT support for desktops, laptops, printers, scanners, and peripherals, Installed, configured, and troubleshot Windows OS, software, and hardware issues, Monitored system/server performance and coordinated service tickets, Assisted users with basic LAN, Wi-Fi, and connectivity issues, Maintained IT asset inventory and documentation

Jr. Enginnear

Segoma Imaging Technologies Pvt. Ltd., MUMBAI, IN
Present

Provided L1/L2 IT support for desktops, laptops, printers, scanners, and peripherals
Installed, configured, and troubleshot Windows OS, software, and hardware issues
Monitored system/server performance and coordinated service tickets
Assisted users with basic LAN, Wi-Fi, and connectivity issues
Maintained IT asset inventory and documentation

Jr. Technician

Hi-Tech Technologies

Provided technical support onsite at customer locations for commissioning new systems or resolving operational issues with existing systems, Troubleshoot electrical control circuits with the use of multi-meters, IC tester and other diagnostic tools

Jr. Technician

Hi-Tech Technologies, MUMBAI, IN

Provided technical support onsite at customer locations for commissioning new systems or resolving operational issues with existing systems
Troubleshoot electrical control circuits with the use of multi-meters, IC tester and other diagnostic tools

Certifications

Data Analysis

coding invaders · Online · 2024

Skills

Programming & Tools: Python (Pandas NumPy) SQL Excel Power BI Data Analysis: Data cleaning statistical analysis and trend identification Data Visualization: Dashboards storytelling with data and reporting Soft Skills: Problem-solving attention to detail teamwork and adaptability Python Pandas NumPy SQL Excel Power BI Data cleaning Statistical analysis Trend identification Dashboards Storytelling with data Reporting Problem-solving Attention to detail Teamwork Adaptability Windows OS Hardware troubleshooting Networking basics LAN Wi-Fi Ticket handling System maintenance End-user support
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