Nofiu Durosinmi-Etti

Nofiu Durosinmi-Etti

Customer Service Manager
United Kingdom

About Me

Efficient and quick learner, capable of imparting knowledge to others. Highly motivated with excellent communication and organisational skills. Skilled in developing strong working relationships with colleagues and custo…

Experience

Customer Service Manager

Ladbrokes, London, UK
Sep 2019 - Present · 6 years 10 months

Deliver top-tier technical assistance, ensuring smooth IT system operation and rapid issue resolution.
Promote strict data security standards, protecting sensitive information and mitigating cybersecurity risks.
Conduct accurate data transactions, ensuring integrity and precision in handling sensitive data.
Lead demonstrations and user training sessions, facilitating seamless adoption of complex technical solutions.
Utilise advanced problem-solving skills to swiftly diagnose and resolve intricate technical issues.
Collaborate with cross-functional teams to achieve targeted objectives and project milestones efficiently.
Monitor PowerBI KPIs to ensure optimal shop performance.

IT Support

African Cultural Association, London, UK
Feb 2016 - Aug 2019 · 3 years 6 months

Facilitated the digital transformation of paper documents into digital formats for enhanced accessibility and organisation.
Provided technical support and troubleshooting for staff, addressing hardware and software issues efficiently.
Assisted in the deployment and maintenance of computer systems, including software installations and updates.
Administered user accounts and managed permissions within the organisation's network infrastructure.
Ensured data security and compliance with relevant data protection regulations, implementing necessary safeguards.

Skills

Microsoft Office Python SQL Database Client Assistance Data Representation Key Performance Indicator (KPI) Problem Solving Skills C and C++ Programming (C/C++) SDLC Tableau Microsoft Office 365 suite 1st to 3rd line IT support Agile methodologies C++ SQL Power BI Microsoft Office 365 IT support Software development life cycle (SDLC) Problem-solving Communication Organisational skills
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