nitesh shriwas

Taking care of all the service related data with ASM KPI based on crucial parameters of Service.
Fetching Key Inputs from the Salesforce Tool Using Salesforce Report and Salesforce Analytics.
Creates PRDs for process enhancement and do the UATs post enhancements.
Creating Dashboard for Major KPI like TAT,VOR,Open & Closed JC etc on Salesforce Analytics Tool.
Calculating the revenue generated by Service through parts, EW, Accessories data Analysis.
Presenting the Key Performance Indicator with the help of graphs on Power BI , Google sheet and Excel.
Monitoring Dealer Incentive based on KPI Target achieved like Csat, JC TAT, EW Sales, Customer Complaints etc.

Taking care of all the service related data.
Fetching Key Inputs from the Salesforce Tool Using SQL.
Creating Reports based on service data using MSTR and Power BI tool.
Creating Dashboard for open and closed job card on Salesforce Analytics Tool.
Maintain all the SQL tables which is related to service sector of OLA Electric.
Finds key Inputs after cleaning the raw data through SQL and Python.
Presenting the Key Performance Indicator with the help of graphs on tableau, Google sheet and Excel.
Monitoring the numbers of cases, job cards and other key parameters which plays a crucial rolls in service sector.

Training the new team mates on the Manage Product Description tool and Way fair core tool.
Oversaw the operation, maintenance and storage contents of the Way fair products.
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
Provided support in the completion of Team Target.
Prepared and coached team members in project and program.
Prepared efficiency reports once per day in order to monitor daily productivity.
Completing team-related paperwork.
Regular interaction with client regarding products and process improvement queries.

Handling calls of the customers from pan India and troubleshooting there queries related to MI devices.
Providing solutions to the customer’s grievance.
Guiding the customer regarding the products availability on Mi portal.
Helping customers in checking the status of their order with the help of order console.
Taking the grievance of customers regarding services offered by Mi and forwarding the same to concerned departments.
Coordinating between service centre and the zonal manager.
Handling high level escalation of service centers.
Out calling the customers and taking feedback for the services given at the service centres.

Creating and maintaining documentation such as business requirements, functional specifications, and user stories.
Analyzing and defining business processes and workflows.
Gathering and documenting requirements from various stakeholders.
Facilitating communication between stakeholders to ensure a clear understanding of project objectives and deliverable.
Participating in the testing and quality assurance processes to ensure that the solution meets the specified requirements.
Staying updated on industry trends and best practices to continuously improve business analysis processes.
Providing support and training to end-users on the implemented solution.

Taking care of all the service related data with ASM KPI based on crucial parameters of Service., Fetching Key Inputs from the Salesforce Tool Using Salesforce Report and Salesforce Analytics., Creates PRDs for process enhancement and do the UATs post enhancements., Creating Dashboard for Major KPI like TAT,VOR,Open & Closed JC etc on Salesforce Analytics Tool., Calculating the revenue generated by Service through parts, EW, Accessories data Analysis., Presenting the Key Performance Indicator with the help of graphs on Power BI, Google sheet and Excel., Monitoring Dealer Incentive based on KPI Target achieved like Csat, JC TAT, EW Sales, Customer Complaints etc.