Nishita shukla

Nishita shukla

Data analyst
India
Marathi, English, Hindi

About Me

I'm Nishita shukla, Digital Marketing Specialist with 1 years experience. I'm specialist in handling and managing day to day team operation with considerable experience to read trends.

Experience

Senior Customer Support Associate

Budhha heights
Mar 2022 - Present · 4 years 4 months

Develop business process improvements to enhance operations.
Develop service quality processes.
Develop staff using capability development interventions and on-the-job training.
Identify customer service channels and solutions to manage customers' concerns.
Lead order processing and order fulfilment.
Manage customers' concerns.
Monitor responses to customer requests and queries to minimise issues in service delivery.
Organise communication and sharing sessions on good work practices.
Organise the client contact database.
Propose creative methods to improve business processes.

Digital Marketing Manager

LEO NGO, MUMBAI
Jan 2024 - Present · 2 years 6 months

Managing overseas company digital marketing strategies.
Reaching more clients through website and social media.

Data analyst

budhha heights, Mumbai
Jan 2022 - Jan 2023 · 1 year

Developed database for rental properties, customers, and property owners to maintain up-to-date data.
Analysed market trends.

Skills

Business Analysis Business Analytics Integrated Business Intelligence Pain Management Business Processes Business Sales Strategic Planning Client Service Advance Communication Event Management Audit Engagements Customer Care Problem Solving Skills Strategic Thinking Skills Illustration Drawing Digital Photography Photo Editing Videography Advertising Branding Conceptualization Copywriting
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