Nafi Chaudhury

Deployed and managed Azure / Entra ID, Intune, and Microsoft 365 across multi-site dealership environments, ensuring compliance and uptime.
Automated employee onboarding and offboarding workflows using PowerShell and Azure Automation, reducing manual effort and errors.
Strengthened vendor partnerships and optimized hardware procurement strategies, reducing costs by 15%.
Customized CDK configurations to meet client dealership needs, improving client satisfaction scores by 15% and reporting efficiency.
Authored IT manuals and troubleshooting guides that reduced average ticket resolution time by 80% (from ~1 day to ~5 hours).
Conducted weekly KnowBe4 cybersecurity awareness sessions, reducing security incidents by 40%.
Administered virtualization environments (Hyper-V/VMware) and provided onsite/remote support across multiple locations.
Created Power BI analytics protocols to enable real-time KPI tracking and support informed leadership decisions.

Deployed and managed Azure / Entra ID, Intune, and Microsoft 365 across multi-site dealership environments, ensuring compliance and uptime., Automated employee onboarding and offboarding workflows using PowerShell and Azure Automation, reducing manual effort and errors., Strengthened vendor partnerships and optimized hardware procurement strategies, reducing costs by 15%., Customized CDK configurations to meet client dealership needs, improving client satisfaction scores by 15% and reporting efficiency., Authored IT manuals and troubleshooting guides that reduced average ticket resolution time by 80% (from ~1 day to ~5 hours)., Conducted weekly KnowBe4 cybersecurity awareness sessions, reducing security incidents by 40%., Administered virtualization environments (Hyper-V/VMware) and provided onsite/remote support across multiple locations., Created Power BI analytics protocols to enable real-time KPI tracking and support informed leadership decisions.

Redesigned and managed IT infrastructure for 400+ employees across multiple locations, achieving $100K in annual cost savings.
Led migration from G-Suite to Microsoft 365 for 800 users, reducing costs by 20% and improving performance by 15%.
Led a team of 5 IT engineers, resolving 95% of issues within SLA across the organization.
Managed Microsoft 365 Admin portal including Defender for Business and compliance and contributed to ISO audit processes.
Streamlined device deployment using Apple Business Manager and JAMF Pro, improving onboarding efficiency.
Utilized Azure Active Directory and Group Policy Objects to enforce security policies and manage dynamic groups.
Developed unified onboarding procedures to harmonize IT operations across multiple business units.
Packaged and deployed applications via SCCM and Intune; wrote SQL scripts to support data migration and custom reporting.

Redesigned and managed IT infrastructure for 400+ employees across multiple locations, achieving $100K in annual cost savings., Led migration from G-Suite to Microsoft 365 for 800 users, reducing costs by 20% and improving performance by 15%., Led a team of 5 IT engineers, resolving 95% of issues within SLA across the organization., Managed Microsoft 365 Admin portal including Defender for Business and compliance and contributed to ISO audit processes., Streamlined device deployment using Apple Business Manager and JAMF Pro, improving onboarding efficiency., Utilized Azure Active Directory and Group Policy Objects to enforce security policies and manage dynamic groups., Developed unified onboarding procedures to harmonize IT operations across multiple business units., Packaged and deployed applications via SCCM and Intune; wrote SQL scripts to support data migration and custom reporting.

Supervised a 10-person IT team overseeing a $500K budget; negotiated vendor contracts to save 15% while improving service quality.
Managed 50+ client installations with 99% uptime SLA; provided remote and onsite technical support.
Administered user accounts, roles, and access controls using AD best practices and administration tools.
Enhanced asset tracking with barcode technology, improving inventory accuracy; developed secondary database for flexible reporting.
Coordinated migration of 1,000+ Windows machines across domains with zero errors, on time and within budget.
Handled user requests and escalations via ServiceNow ticketing system.

Supervised a 10-person IT team overseeing a $500K budget; negotiated vendor contracts to save 15% while improving service quality., Managed 50+ client installations with 99% uptime SLA; provided remote and onsite technical support., Administered user accounts, roles, and access controls using AD best practices and administration tools., Enhanced asset tracking with barcode technology, improving inventory accuracy; developed secondary database for flexible reporting., Coordinated migration of 1,000+ Windows machines across domains with zero errors, on time and within budget., Handled user requests and escalations via ServiceNow ticketing system.