Self-starter with excellent analytical skills, technical and problem-solving skills. I enjoy investing, interpreting and analyzing data sets to generating actionable insights for making data driven decisions. I possess s…
Self-starter with excellent analytical skills, technical and problem-solving skills. I enjoy investing, interpreting and analyzing data sets to generating actionable insights for making data driven decisions. I possess strong communication skills, organizational skills and am passionate about learning new technologies.
● Created monthly sales commission report and dashboard for all representatives based on the ongoing rates
● Implemented process improvement strategy to prevent cancellations due to non-compliance resulting in 23% increase in retention & improved client communications.
● Worked in customer focused culture, aimed at improving customer experience, handling over 30-40 clients each day
● Trained new representative on using the sales and billing system, assisting with claims and resolving underwriting issues
● Created documentation of risk evaluations and coverage provided, ensuring adherence to company best practices
● Resolved complex policyholder issues especially related to payments & non-compliance, in coordination with Finance, Billing, Claims & Underwriting departments.
Created monthly sales commission report and dashboard for all representatives based on the ongoing rates.
Implemented process improvement strategy to prevent cancellations due to non-compliance resulting in 23% increase in retention & improved client communications.
Worked in customer focused culture, aimed at improving customer experience, handling over 30-40 clients each day.
Trained new representative on using the sales and billing system, assisting with claims and resolving underwriting issues.
Created documentation of risk evaluations and coverage provided, ensuring adherence to company best practices.
Resolved complex policyholder issues especially related to payments & non-compliance, in coordination with Finance, Billing, Claims & Underwriting departments.
Built and maintained reports, dashboards & visualizations to support senior leadership’s strategic decision-making process.
Conducted market analysis and research to identify market trends and account opportunities & scope for business expansion.
Developed new candidate acquisition strategy in the B2B segment, leading to over 18% growth in total registrations.
Participated in meetings, in collaboration with other departments to understand client requirements and provided solutions.
Monitored financial progress of engagements, maintained status report of transactions, funds received and account balances.
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