Senior Data Analyst with 3 years of experience, PhD degree in Information Technologies with 8 years of experience in IT Service Management. Certified in ITIL Service Management - expert level. Working in Multi-National o…
Senior Data Analyst with 3 years of experience, PhD degree in Information Technologies with 8 years of experience in IT Service Management. Certified in ITIL Service Management - expert level. Working in Multi-National organizations (UNDP, Arab Parliament). Team Leadership experience with an open mind to learn new technologies.
Data Analyst with Python and R programming Language experience, Efficient Information Technology professional experience, with 8 years of IT support Specialist and management. Expertise in analyzing and resolving complex issues with personal computer software, project management needs assessments, hardware and software deployment, a positive attitude in life and work, a punctual and dependable employee.
Motivated IT Service Management professional skilled in ITIL best practice implementations and operations with 5 years of experience, willing to go the extra mile to deliver quality processes that will ensure efficiency and effectiveness in an organization. Certified in ITIL Service Management - expert level.
Wrangling Data
Analyzing and visualizing large data sets
Telling story and view amazing dashboards for managers using Tableau to help them understand data and make best decisions
Provided base level IT support to non-technical personnel within the business
Identified and solved technical issues
Followed up with clients to ensure optimal customer satisfaction
Installed software, modified and repaired hardware, and resolved technical issues
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
Designed strategic plan for component development practices to support future projects
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
Established compatibility with third-party software products by developing a program for modification and integration
Led a team of three, in the direct day-to-day technical support for 85 staff members
Supervised and trained help desk technician and administrative staff
Prepared and developed team for advancement resulting in 3 direct charges being promoted to IT Support Manager within 14 months (to fill two of three total IT Support Manager positions).
Installed software, modified and repaired hardware and resolved technical issues
Conducted research to address customer concerns.
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
Established compatibility with third party software products by developing program for modification and integration.
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