Highly qualified and resourceful professional well trained in actuarial science with considerable experience in data analysis, project management, finance product development and system implementation functions with well…
Highly qualified and resourceful professional well trained in actuarial science with considerable experience in data analysis, project management, finance product development and system implementation functions with well-established companies. Demonstrated track record of leading due diligence processes and managing projects into completion. My goal is to become a valuable mutual asset by providing efficient expertise.
Key contributions & results:
Management of data requests in support of business processes in a closed-loop process
Comprehend business problems, extract, and analyze relevant data to devise contemporary solutions.
Managing data collection process, cleaning, and reporting. Daily reporting of sales data and market insights.
Present findings through clear and insightful reports, visualizations, and presentations.
Support and enforcement of data governance policies - standards and processes.
Coordinate with cross-functional teams to ensure consistent quality of data.
System usage support across Kenya and Tanzania - creating and training users, assigning rights, handling troubleshooting issues to over 300 daily users.
Designing data collection forms. Designing forms according to clients’ needs. This narrows down the data collected to only useful data and reduces time taken to clean and manipulate data.
Training of project managers in report interpretation and presentation as a way of capacity building.
Developing aggregated databases and Inputting master data attributes into systems as needed.
Carrying out physical market stomps to keep the clients and company up to date with the latest market developments.
Holding weekly performance reviews for various projects with clients to ensure the project KPI’s are being tracked and met.
Engaged in at least 80 calls a day while handling repair, reinstallation, collection, and recovery cases.
Reduced a backlog of 4000 unattended cases (fraud/ repair/debt) at the point of job entry to a manageable 1000 cases at the exit point.
Monitored alerts and followed up on possible fraud cases.
Created geophones and theft alerts in 3 major towns and Kenya as a whole.
Added newly acquired assets in the alert setting which ensured maximum security to customers and made them easily traceable in case of default.
Traced and recovered around 30 assets by involving the recovery team and GPS techniques.
Generated daily tracker reports.
Reconciled customers’ accounts for complaint resolution purposes.
Generated customers’ statements upon request.
Reconciled, prepared, and cleared sales reports for 2 hubs by midnight each day.
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