Michael Mullin

Led 360 pilot base, 425 flight attendant base, 35 A&P mechanics, 210 contracted ground handling staff, Led 33 Daily Domestic/International flights, Achieved NPS 38% GSAT 85% aligning with low-cost carrier procedures, Led 4 facility moves from two terminals with no interruption of flight operations, Direct oversight $34M annual budget of contracted services

Led 265 employees, 40 daily flights, Nominated for Best Customer Satisfaction Score Station, Developed flight departure procedures exceeding goal consistently each year, Implemented IT baggage program which led to improved performance, customer satisfaction and reduced cost, Realigned staffing assignments improving productivity and labor costs

Responsible for 20 domestic stations, 2000 employees, Coached General Managers to unify the workforce during merger, Created a unique peer to peer collateral program for General Managers resulting in enhanced metric, audit, and financial results, Influenced OJI results by standardizing innovative operating procedures, Participated in outsourcing change project leading 40 station team

Accountable for 40 daily wide body and narrow body flights, Recognized for positive team metric results overseeing 395 employees, Collaborated with IT to develop metric reports for entire region, Reduced labor and incident cost and rebuilt union staff relationship

Assigned to direct operations for United as well as American Airlines and Frontier Airlines through contract, Recognized for collaborative management style improving customer relations, contract management, and delivery of quality performance, Awarded Best Support Vendor system wide for AA, Received excellence in audits by FAA, OSHA and Internal Controls for all 3 airlines within responsibility

Transitioned bottom performing station to top tier by focusing on challenge areas, aligning staffing and controlling cost during aftermath of 9/11, Developed relationships with airline security, agents, and vendors leading to improved quality and auxiliary revenue, Acknowledged for fostering a high moral environment and awarded operational distinction through inclusive leadership and open-door policies, Maintained government relations to improve FAA, OSHA and TSA audit results enhancing employee understanding of regulations while reducing follow up time

Responsible for overall performance: budget, safety, productivity metrics, employee relations, and liaison with other divisions, Identified/implemented initiatives to reduce costs over $550K and reduced customer complaints over 60%, Elected to Sr. VP Operations Copa Airlines to orchestrate cross divisional integration of Continental’s brand recognition, service, business strategy and employee relations in Panama, Awarded stock bonus for exceeding COPA transition goals, Mastered international expat leadership skills and delivered 40% increase in Continental’s owned COPA stock price value

Managed rapid adaptation of new staffing technology increasing productivity by 35%, Supervised purchase and quality for $225M of airport and security contracts, Lead the reduction of purchased services by over $650K, Doubled sold contract revenue to $60M and achieved $20M profit, Directed global administration of employee records, pay and performance

Managed aircraft cleaning and interior repair programs while maintaining 99% on time performance and flight utilization goals, Coordinated 25% reduction of vehicle and catering equipment repair cost, Achieved corporate desired outcome delivering a clean appearance and in good repair fleet with project in budget and on time

Supervised four flight attendant bases with over 2.5K flight attendants, Led 100% adherence to FAA and Government regulations, Reduced catering cost 40% through innovative food service menu concepts, Achieved smooth transition of vendor and flight attendant transition during Continental Airlines bankruptcy

Achieved a 20% decrease in payroll and 40% increase in revenue deposit from on board aircraft sales, Managed four flight kitchen budgets, capital resources, staffing, and productivity, Developed and implemented cash control system for on board liquor and headset sales

Achieved 98% FDA inspection scores of food production and handling facility operations, Supervised procurement, inventory control, production, and safety and FDA compliance, Supervised hiring, training, scheduling, cost control of 85 union employees

Strategic planning and execution for airline operations internationally, Encouraging fiscal growth and positive customer experiences, Planning operations for passengers, crew, and maintenance ease, Passing FAA and TSA audits, Managing teams in response to extreme weather events, Unifying departments and teams across a company, Efficient actions in coordination with regulations and company aspirations

Exceeding expectations for safe operations, Leading pilot bases, flight attendant bases, A&P mechanics, and ground handling staff, Coordinating staff for aircraft maintenance needs, Familiarity with deicing coordination software