Mark Creamer

Partnered with project management teams to define scope and timelines using Collibra for data governance.
Helped achieve ISO 27001:2013 certification.
Served as technical lead for the firm's Business Intelligence applications.
Developed and managed enterprise-wide data analytics environments.
Designed, implemented and managed database clustering, failover and load balance technologies for production, UAT and development platforms.
Ensured Always-On availability for the firm's vital databases.
Successfully supervised technical team for major version upgrade of the firm's ERP.
Identified, troubleshot and resolved DB systems issues in real-time production environment.
Provided tier three technical support for the ERP operations.
Formulated and applied security initiatives to protect important and confidential firm data from unauthorized access.
Analyzed enterprise SQL server use.
Developed technical and functional specifications for databases.
Reduced SQL server spread by over 50%.
Performed regular and systematic performance reviews of production data operations.
Modified databases to determine and correct issues.
Worked closely with stakeholders and administrators to determine system requirements.
Planned capacity and load for efficient finance and operations data processing projects.
Designed and implemented enterprise report server farm.
Centralized and secured firm reports.
Improved operations by establishing and maintaining Microsoft SQL Database architecture best practices, including procedures, guides, templates, and change management.

Partnered with project management teams to define scope and timelines using Collibra for data governance, and helped achieve ISO 27001:2013 certification, Technical lead for firm's Business Intelligence applications. Developed and managed enterprise-wide data analytics environments., Designed, implemented and managed database clustering, failover and load balance technologies for production, UAT and development platforms. Ensured Always-On availability for firm's vital databases.

Hired by the general partners of an online and brick-and-mortar retailer to devise the enterprise's IT vision and scope.
Delivered a best-practices, state of the art network and hardware architecture.
Developed BI application that provided actionable KPIs.
Reduced inventory by 37%.
Increased gross sales by 67%.
Directed the successful merger of the IT assets of three acquisitions.
Maintained normal business operations of each unit while identifying synergies and alignments.
Eliminated duplication of efforts.
Brokered business owner acceptance through clear and open communications and transparent processes.
Realized a 60% reduction of costs.
Realized a 50% increase of IT capabilities.
Relocated back office to cloud-based NOC facilities.
Strengthened the company's international expansion strategies.
Designed and delivered a robust, rapidly deployable environment of services, servers and storage for global enterprise operations.
Championed a cloud-based NetSuite ERP implementation.
Brought the project in under budget and 3 months under deadline.
Delivered a successful implementation of a cloud-based supply chain warehouse management system under an extremely aggressive timeline.
Led efforts to implement EDI system for major vendors.
Reduced input errors.
Increased product catalog data quality.
Eliminated listing errors.
Reduced new product time-to-listing from 7-10 days to one day.
Designed, developed and managed custom in-house database application delivering BI insight on sales forecasting and order modeling.
Supported sales growth of over 75% during 2012 to 2015.
Integrated database application with Amazon, eBay, NetSuite and various third party sales channel data sources.
Tasked to create a highly responsive, efficient and effective IT department from the ground up.
Instituted and enforced enterprise-wide IT discipline by creating hardware, software and usage standards.
Recruited, selected and trained IT personnel.
Created a professional, collaborative, responsive IT organization.
Consolidated and negotiated vendor relationships.
Netting a 25% cost savings over prior ordering procedures.
Security oversight of desktops, network, physical plant access, warehouse access, POS and video surveillance.
Increased call center efficiency by 15% by automating repetitive processes employed in CRM-support system.
Managed day-to-day activities around all data center operations.
Monitored database health and performance.
Troubleshot, model updates and SSIS packages as needed.
Planned and executed hybrid cloud solution that provided sales team cost effective solutions to support strategic, finite sales opportunities.
Implemented a SaaS model support system to comply with organization’s operational expenditure accounting methods.
Managed the help-desk operations to exceed industry standards by 19%.

Hired by the general partners of an online and brick-and-mortar retailer to devise the enterprise's IT vision and scope. My tenure began with a non-existent infrastructure and a broken reporting system I delivered a best-practices, state of the art network and hardware architecture., Directed the successful merger of the IT assets of three acquisitions. Maintained normal business operations of each unit while identifying synergies and alignments. Eliminated duplication of efforts while brokering business owner’s acceptance through clear and open communications and transparent processes. This resulted in the realization of a 60% reduction of costs and a 50% increase of IT capabilities., Relocated back office to cloud-based NOC facilities negating capital expenditure and operating costs while strengthening the company’s international expansion strategies., Designed and delivered a robust, rapidly deployable environment of services, servers and storage for global enterprise operations., Effectively championed a cloud-based NetSuite ERP implementation by taking the senior partners’ objectives and delivered a carefully considered, definitively scoped plan of execution that brought the project in under budget and 3 months under deadline., Delivered a successful implementation of a cloud-based supply chain warehouse management system under an extremely aggressive timeline (120 days from initial requirements-gathering through QA to production deployment)., Led efforts to implement EDI system for major vendors which reduced input errors, increased product catalog data quality and eliminated listing errors. Reduced new product time-to-listing from 7-10 days to one day., Designed, developed and managed custom in-house database application delivering BI insight on sales forecasting and order modeling that was central in supporting sales growth of over 75% during 2012 to 2015 time span, Integrated database application with Amazon, eBay, NetSuite and various third party sales channel data sources delivering big data, real-time, actionable information to sales team., Tasked to create a highly responsive, efficient and effective IT department from the ground up. Instituted and enforced enterprise-wide IT discipline by creating hardware, software and usage standards., Recruited, selected and trained IT personnel that resulted in creating a professional, collaborative, responsive IT organization of 3 permanent IT support personnel, 2 on-site developers, 8 offshore freelance development teams and 2 remote vendor support assistants., Consolidated and negotiated vendor relationships, netting a 25% cost savings over prior ordering procedures., Security oversight of desktops, network, physical plant access, warehouse access, POS and video surveillance., Increased call center efficiency by 15% by automating repetitive processes employed in CRM-support system., Managed day-to-day activities around all data center operations. Daily tasks included monitoring database health and performance, troubleshooting, model updates and SSIS packages as needed., Planned and executed hybrid cloud solution that provided sales team cost effective solutions to support strategic, finite sales opportunities., Implemented a SaaS model support system to comply with organization’s operational expenditure accounting methods and managed the help-desk operations to exceed industry standards by 19%.

Direct report to the CIO, CEO and partner group of the technical vision and technology development of IT internally and externally.
Proposed and executed the strategic direction, development, and future growth of enterprise-wide IT operations.
Administered the day-to-day production environment for the company’s flagship Learning Management System SaaS product.
Maintained 24/7 global availability and achieved near-continuous uptime.
Managed end-to-end IT operations, professional associations, agencies, strategic partnerships and vendor relationships.
Performed the primary management of over 60 medium sized (3-5TB) databases.
Installed, updated, configured and maintained database software, associated database tools and performance monitoring software.
Monitored SQL Server activity, error logs, OS event logs, space usage and security.
Designed, implemented and managed database clustering, active-active, active-passive failover and load balance technologies for production and UAT platforms.
Collaborated with development teams to create, improve and maintain database objects to ensure maximized performance and reliability.
Accountability for all security related IT decisions encompassing physical plant to virtual devices, internal data segregation, external API and services access, ecommerce integrations, SSL, intrusion detection and access control over all enterprise IT operations.
Managed database security by defining roles and rights for all users and client access.
Acquired PCI accreditation for adherence to data security and web integration standards.
Established help desk unit.
Researched, tested and selected trouble ticket support system.
Initiated SLA level support standard operating procedures that realized a four-fold increase in client satisfaction.
Maintained oversight of support team of four people.
Developed operational foundation of the QA department.
Applied change controls, deployment standards, use case testing, and release schedules that dramatically improved product roll-outs.
Managed development teams employing Agile techniques and methodologies.
Coached developers in enterprise coding standards and enforced observance of source control conduct.
Provided level three customer support, handled advanced customer service issues.

Direct report to the CIO, CEO and partner group of the technical vision and technology development of IT internally and externally. Proposed and executed the strategic direction, development, and future growth of enterprise-wide IT operations, Administered the day-to-day production environment for the company’s flagship Learning Management System SaaS product, maintaining 24/7 global availability and achieving near-continuous uptime, Managed end-to-end IT operations, professional associations, agencies, strategic partnerships and vendor relationships., Performed the primary management of over 60 medium sized (3-5TB) databases. Installed, updated, configured and maintained database software, associated database tools and performance monitoring software. Monitored SQL Server activity, error logs, OS event logs, space usage and security., Designed, implemented and managed database clustering, active-active, active-passive failover and load balance technologies for production and UAT platforms., Collaboration with development teams to create, improve and maintain database objects to ensure maximized performance and reliability., Accountability for all security related IT decisions encompassing physical plant to virtual devices, internal data segregation, external API and services access, ecommerce integrations, SSL, intrusion detection and access control over all enterprise IT operations., Managed database security by defining roles and rights for all users and client access. Acquired PCI accreditation for adherence to data security and web integration standards., Established help desk unit. Researched, tested and selected trouble ticket support system. Initiated SLA level support standard operating procedures that realized a four-fold increase in client satisfaction., Maintained oversight of support team of four people., Developed operational foundation of the QA department. Applied change controls, deployment standards, use case testing, and release schedules that dramatically improved product roll-outs., Managed development teams employing Agile techniques and methodologies., Coached developers in enterprises coding standards and enforced observance of source control conduct., Provided level three customer support, handled advanced customer service issues.

Managed all database operations for the nation’s largest alternative promotional advertising agency specializing in CPG sampling.
The data division which I had direct supervision and hands-on responsibilities for was the key element for the company’s retooling from an advertising placement agency to a sampling delivery enterprise.

Managed all database operations for the nation’s largest alternative promotional advertising agency specializing in CPG sampling. The data division which I had direct supervision and hands-on responsibilities for was the key element for the company’s retooling from an advertising placement agency to a sampling delivery enterprise.