I am a Sales-oriented professional with over 4(Four) Years expertise in client relationship management, customer satisfaction, retention and management. Looking forward to find a new challenge, which allows me to utilize…
I am a Sales-oriented professional with over 4(Four) Years expertise in client relationship management, customer satisfaction, retention and management. Looking forward to find a new challenge, which allows me to utilize and expand my abilities, while contributing to the company's goals and objectives.
Manage a territory and ensure airtel products are available in the territory Recruit new airtel agents and manage airtel franchise. Managing SSO's and setting targets to the sso. Driving KPI's and ensuring all targets are met
Developing and coaching Airtel Money agents.
Providing information to customers about products or services.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Meeting and exceeding performance goals, such as GA Targets and customer satisfaction.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and onboarding New Agents programs to improve skills and performance.
Acquisition and training of farmers on the Wefarm Platform.
Creating awareness to individuals on services offered by Wefarm to farmers.
Sensitizing the importance of digital farming to farmers to encourage them to join the platform.
Educating farmers on Good farming Practice.
Handled day-to-day customer or client questions via telephone or email.
Preparation of daily reports on the number of customers interacted with.
Acted with integrity, honesty and knowledge to promote the culture of the company.
Conceptualized innovative sales solutions to increase company revenue.
Made orders on behalf of clients and deliveries to clients desired pickup point.
Built customer loyalty and retention by delivering excellent shopping experiences.
Attending to students' needs and requirements.
Provided primary staff support to internal and external consumers.
Recommended new learning methods to colleagues, thoroughly explaining details.
Attending to customers’ needs and requirements from the shop floor.
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