JULIUS OBI

Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
Coordinated timely repair of computer equipment covered by third-party vendor maintenance agreements.
Deleted, created, and managed user accounts and privileges using Active Directory.
Manage monitor the and delivering of technical support, rendering services to clients according to the predefined deadlines.
Confirmed program objectives and specifications by testing new applications.
Prepared evaluations of software and hardware and recommended improvements and upgrades.
Entered commands and observed system functioning to verify correct operations and detect errors.
Installations of application office 365, Microsoft Server , Microsoft VDI, Virtual Machine, Business application like Service Now for ticketing, Gira, SM9 Avaya call system, mobile configuration on mobileirone IPhone / IPad registration of Device on MDM and IDM as well as configuration of systems laptop and video conferences device.
Provided guidance in setting up secure wireless , VPN RSA connections for home networks.

Developed and updated project plans for information technology projects with information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
Identified need for initial and supplemental project resources.
Assigned duties, responsibilities, and spans of authority to project personnel.
Monitored performance of project team members, provided, and documented performance feedback.
Developed implementation plans that included analyses such as cost-benefit and return on investment (ROI).
Assessed current and future customer needs and priorities by communicating directly with customers, conducting surveys, and other methods.
Following the progress of the networks installation and configuration , devices, and applications.
Checking all activities carried out by colleagues and compiling all details in the company report.
Constant communication and documentation of all activities carried out, for any subsequent updates.
Checking all data on device are installed and updated correctly in the reports sheet.
Following up with inquiries on E-mail or Team with other technicians.
Tracking all the operations of the previous weeks.
Installation of Vanilla image on the pc for proper uses.
Driver update on skynote and Surface- Check desktop and devices registered on Claud and intune.
Control of devices in stock - Updates to company reports
Software installation vanilla and autopilot with all necessary applications.
Installation and configuration of Windows Office 365 applications, Image of Vanilla, Autopilot, Teams.
Network management,- Troubleshooting network problems and device configuration,.
Give feedback to the Project Manager regarding daily activities carried out.
following several meetings national and international technicians. And device configuration,
provide instructions to the colleague on all installation methods of useful applications for the company user.
Give feedback to the Project Manager regarding daily activities carried out.
following several meetings national and international technicians.

Technical support engineer, installation and configuration of network infrastructure, within the company, installation of Network printer configuration, PDA, PoS, User management inbound and outbound, Create, oversee and test security measures (e.g. access authentication and disaster recovery, Systems monitoring via Any desk, VPN, VMware workstations , Planning of daily activities with the slack platform, E-mail outlook.
Implemented security practices to preserve assets and minimize liabilities.
Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
Canceled orders based on customer requests, inventory or delivery problems.
Revised and developed business plans to emphasize product line, pricing and inventory factors.
Recommended improvements in security systems or procedures.
Developed emergency management plans for recovery decision-making and communications.
Assisted with team and company-wide projects as needed.
Administered and created training and awareness presentations or materials.

Coordinated network or design activities with designers of associated networks.
Developed procedures to track, project and report network availability, reliability, capacity, and utilization.
Communicated with vendors to gather information about products, alert them to future needs, resolve problems, and address system maintenance issues.
Monitored and analyzed network performance and reports on data input and output to detect problems, identify inefficient use of computer resources and perform capacity planning.
Maintained networks by performing activities such as file addition, deletion, and backup.
Developed and recommended network security measures, such as firewalls, network security audits, and automated security probes.
Used network computer-aided design (CAD) software packages to optimize network designs.
ICT network engineers implement, maintain and support computer networks.
Perform network modelling, analysis, and planning.
Design network and computer security measures.
Research and recommend network and data communications hardware and software.
Technical support of data monitoring and control, server configuration and support.
Performs rollout systems, installation and maintenance of Rack, Cisco equipment, Cage.
Ticketing Support ITSM tools for organizing incident, request and Problem solving.
Trouble shooting configuratione
Microsoft Exchange Outlook Security support, Services Domain Active Directory.