AI Experts
Rawda Mohamed Reda
كول سنتر
About Me
Motivated and detail-oriented Languages and Translation student (French Department) with experience in customer service and appointment coordination at Teleperformance. Skilled in communication, problem-solving, handling…
Motivated and detail-oriented Languages and Translation student (French Department) with experience in customer service and appointment coordination at Teleperformance. Skilled in communication, problem-solving, handling customer inquiries, data entry, and working under pressure. Seeking a position in hospital administration, reception, or patient relations.
Experience
Customer Support Representative
Teleperformance
Jan 2024 - Jan 2025 · 1 year
Handled high-volume customer inquiries
Resolved customer complaints professionally
Scheduled appointments and managed booking systems
Maintained accurate customer records
Worked in a team environment
Developed strong communication skills
Customer Support Representative
Teleperformance
Jan 2024 - Jan 2025 · 1 year
Handled high-volume customer inquiries, Resolved customer complaints professionally, Scheduled appointments and managed booking systems, Maintained accurate customer records, Worked in a team environment, Developed strong communication skills
Certifications
بكالوريوس لغات
Skills
Strong Communication
Presentation
Negotiation Skills
Sales Planning
Territory Management
Target Achievement
Customer Relationship Management
Follow-Up
Market Analysis
Competitor Tracking
Time Management
Adaptability
Team Collaboration
Proficient in Microsoft Office (Word Excel PowerPoint)
Ability to work under pressure and meet deadlines
Fast learner with strong attention to detail
Professional attitude
Self-motivated
Goal-oriented
Willingness to travel and work in field-based roles
Communication
Negotiation
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
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