Aspiring Business & Sales Development Representative with a strong background in marketing, business development, and IT consulting. Skilled in market research, lead generation, and increasing brand awareness through str…
Aspiring Business & Sales Development Representative with a strong background in marketing, business development, and IT consulting. Skilled in market research, lead generation, and increasing brand awareness through strategic outreach and content creation. Experienced in pre-sales processes, successfully identifying and engaging high-potential prospects via cold calling, email marketing, LinkedIn, and networking events.
6+ years of experience in digital services, consulting, and customer service, with proven leadership in project management and client engagement. Adept at leveraging data-driven insights to deliver actionable recommendations and optimise business impact. Highly proficient in statistical analysis, data visualisation, and SaaS account management
Conducted B2B outreach via SEO-driven organic growth strategies and targeted email marketing campaigns.
Researched and created content to generate leads and increase website traffic.
Analyzed customer needs to identify business growth opportunities.
Utilized SEMrush to assess competitor profiles and optimize keyword strategies.
Conducted B2B outreach via SEO-driven organic growth strategies and targeted email marketing campaigns., Researched and created content to generate leads and increase website traffic., Analyzed the customer needs to identify business growth opportunities., Utilized SEMrush to assess competitor profiles and optimize keyword strategies.
Led migration of 100+ GB of sensitive data for Reckitt Benckiser within a B2B SaaS framework.
Managed problem, change, and incident resolution via the ServiceNow dashboard.
Developed solutions for handling high-volume data (100+ TB) across various formats using Azure.
Achieved a 4.5/5 customer satisfaction rating in End User Computing.
Assisted in Wintel Server 2012 installations and configurations for enterprise clients.
Led migration of 100+ GB of sensitive data for Reckitt Benckiser within a B2B SaaS framework., Managed problem, change, and incident resolution via the ServiceNow dashboard., Developed solutions for handling high-volume data (100+ TB) across various formats using Azure., Achieved a 4.5/5 customer satisfaction rating in End User Computing., Assisted in Wintel Server 2012 installations and configurations for enterprise clients.
Implemented cybersecurity protocols during a major attack, improving team efficiency by 15%.
Designed and automated execution plans to onboard 1,000+ employees.
Enhanced system performance through detailed analytics and weekly reports.
Applied ITIL frameworks to optimize customer service operations.
Implemented cybersecurity protocols during a major attack, improving team efficiency by 15%., Designed and automated execution plans to onboard 1,000+ employees., Enhanced system performance through detailed analytics and weekly reports., Applied ITIL frameworks to optimize customer service operations.
Led a 5-person team to improve Office 365 migration efficiency by 12%.
Resolved 50+ customer issues weekly across global markets (EMEA, MENA, APAC, LATAM).
Recognized as a top resolver for major incident tickets, reducing error rates by 5%.
Led a 5-person team to improve Office 365 migration efficiency by 12%., Resolved 50+ customer issues weekly across global markets (EMEA, MENA, APAC, LATAM)., Recognized as a top resolver for major incident tickets, reducing error rates by 5%.
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