Eric Richardson

• Manage the Power BI development team
• Create Client dashboards using Power BI
• Manage the 3rd party partner to house our cloud based data for the company and clients
• Manage cloud based solutions for client connectivity to their CRM systems and API calls
• Manage and oversee SFTP automated processes to load data into the data lake
• Responsible for partner negotiations and contracts (Monthly billing)
• Responsible for automating all processes that loads data into the data lake
• Managed Adhoc reporting for account managers
• Audit monthly spending
• Provided executive dashboards for the CMO, CFO, CEO, CSO
• Responsible for the AI solution to create persona data for clients
• Created AI solution to bring persona data into the data lake by client.

Manage the Power BI development team
Create Client dashboards using Power BI
Manage the 3rd party partner to house our cloud based data for the company and clients
Manage cloud based solutions for client connectivity to their CRM systems and API calls
Manage and oversee SFTP automated processes to load data into the data lake
Responsible for partner negotiations and contracts (Monthly billing)
Responsible for automating all processes that loads data into the data lake
Managed Adhoc reporting for account managers
Audit monthly spending
Provided executive dashboards for the CMO, CFO, CEO, CSO
Responsible for the AI solution to create persona data for clients
Created AI solution to bring persona data into the data lake by client

Manage a team of 5 in Ohio and New Hampshire
Manage all manufacturing software ( IFS, Flokzu, Clicklearn, Oracle, in house VB apps)
Project manager for all 2022 and 2023 projects
Responsible for updating reports for the CIO, CFO and Director of IT
Responsible for budget projections

Oversee activities of the data science team and senior application developers, ensuring proper execution of duties and alignment with the business’s overall vision
Kept development team updated on latest technologies and development tools
Created new data sciences capabilities for the business by envisioning and executing strategies that influenced improvement of the business’s performance by enabling informed decision making
Administer all SQL and mySQL databases on multiple servers
Oversee the functionality and productivity of an agile software development team as they write, test, and deploy software products
Establish best practices, structure, and processes to ensure the software development department performs efficiently and delivers a quality product
Has a vision to create a software or platform environment where an autonomous functioning business with a centralized operating system that connects, orchestrates, and automates business operations within our restaurants and collectively at the Home Office
Responsible for daily financial reports for the CEO, CMO, CIO and CFO
Manage all business intelligence projects and solutions
Meet with outside vendors to review software and hardware solutions as well as contract negotiations
Responsible for the corporate Intranet and the security that is incorporated with the Intranet user access
Planned software development tasks with breakdowns for feature iterations and development sprints
Facilitated backlog item scoring and tracked velocity and burndown
Helped shape business technologies strategies based on knowledge of technical capabilities

Oversee software development, software architecture, database administration and report administration for the entire Donatos Company
This includes all Franchise Partners, Restaurants, and associate portals
Mentor and manage IT staff
Mentor and manage offshore development staff of seven
Manage all IT projects using Agile methodologies
Responsible for daily financial reports for the CEO, CMO, CIO and CFO
Manage all business intelligence projects and solutions
Meet with outside vendors to review software and hardware solutions as well as contract negotiations
Responsible for the corporate Intranet and the security that is incorporated with the Intranet user access
Perform quarterly performance reviews for IT staff
Provide off hours support for the company reports that reside on the Intranet as well as the data that is polled from the restaurants nightly
Designed and implemented Azure Machine Learning projects that predict future customer activity and coupon abuse

Develop new JAVA applications as well as create new J2EE applications that are all data driven
Develop new database Web Applications using VB ASP.NET
Mentor consultants and manage IT development projects from beginning to end using Agile project management methodology
Create and update all project documentation
Responsible for writing financial reports using WebFOCUS
Develop and maintain company Intranet and all applications associated with internal and external users
Support company web servers and currently the system administrator for Plone which will eventually become the new Intranet / Extranet web application

Develop new web applications and administer existing internet and intranet web sites and applications using Coldfusion and .NET
Set up new IIS 6.0 web server to bring internet site in-house
Project manager for $450,000 capital budget patient tracking project
Responsible for disaster recovery solution for the internet servers
Design and support internet and intranet infrastructure
Support various production software packages
IT Project Lead for all new software purchases for various departments throughout the hospital
Responsible for documenting all project progress and budget information
Project lead for the implementation of the new dietary software system for the entire hospital (CBORD)

Develop new applications to support end-users and management needs
Modify existing applications and procedures as required
Design, code, test, debug, document, and implement all FileNet imaging applications
Designed, developed, and implemented current FileNet Internet solution that allows the end user to view all scanned Mortgage, auto lease and credit card documents online
Developed workflow application for scanning department using FileNet business objects
Consult with users to design, modify, and explain program changes or to provide technical support
Resolve problems that occur in production systems
Served as Project leader in the development of automated systems and procedures
Assisted in providing direction and training to other team members

Responsible for designing and implementing software solutions using Visual Basic
Maintain Company’s in-house software as well as, administer all of the departments databases
Identify, design, and develop new reporting requirements; investigates and implements new analytical techniques and data research methods that communicates loss information in an efficient and effective manner using Visual Basic and Microsoft Access
Manages external systems relationships and data communications between the company, insurers, third party administrators and data processing service companies
Identifies systems related opportunities; reviews and implements solutions that will increase departmental productivity and use of Risk Management data using Visual Basic and Crystal Reports
Design new Risk Management system using Visual Basic and SQL Server
Design and implement new Worker’s Compensation application using Visual Basic and SQL Server
Liaison between IT department and Risk Management department

Responsible for designing and implementing interfaces for all systems such as ADT, SMS, Phamis (IDX), and HBOC
Provide ongoing support for existing interfaces as well as updates and changes
Project Lead for new interface implementation at Marion Hospital

Responsible for designing and restructuring databases, departmental software, and network software
Extensive database administration and programming in Microsoft Access and Visual Basic for all hospitals, departments, and remote sites
Designed and implemented Managed Health Care database application using Visual Basic for Employee Health division of OhioHealth
Designed and implemented the database that calculates yearly pay increases for all OhioHealth employees
Automated billing process for ambulatory sites via Microsoft Access and Visual Basic
Designed and programmed database for United Way to automatically deduct employee contributions from paycheck and show yearly donations
Provide ongoing support to departments with existing databases and various software packages
Analyze vendor software and make recommendations
Developed web pages for the OhioHealth Internet and Intranet
Consulted Ohio Health Group on the development of their web site

Responsible for supporting all hospital departments, nurses and physicians for all technical needs including, Microsoft Office products, database questions, phone problems, PC hardware issues, hospital system problems, registration problems, user access to the network, network security and any other technical problems that arise during the 3 shifts at the hospital
Responsible for documenting all calls using Magic help desk software
Trained all new help desk staff as well as served as interim supervisor and Team lead

Responsible for supporting all hospital departments, nurses and physicians for all technical needs including, Microsoft Office products, database questions, phone problems, PC hardware issues, hospital system problems, registration problems, user access to the network, network security and any other technical problems that arise during the 3 shifts at the hospital
Responsible for documenting all calls using Magic help desk software
Also provided in person desktop support to all nursing stations within the Riverside Methodist Hospital