Eric Mordi

DIDA Resourcing June 2023 – Present
Lead Business Analyst - Consultant
Leading the delivery and managing the Business Analysis activities as well as taking on hands on BA work on the projects.
Collaborating with stakeholders and project team which consists of UX designers, Product managers, Project managers, Solution Architect, SMEs to understand the business objectives and address the challenges
Collaborating with Senior HR stakeholders to understand business needs and elicit requirements for the HR system
Engaging with technical colleagues to ensure system configuration aligns with business requirements.
Working closely with change management team to produce training documents and provide support in order to adapt to new system
Working closely with Solution and Technical Architects to facilitate data migration activities from legacy system to new HR system
Coordinating UAT activities to validate system functionality
Collaborating with change manage to create training documents, user manuals and process documentation


NASA Umbrella LTD March 2021 – April 2023
Senior Business Analyst - Contractor at Ministry of Justice
Business Analyst in the MOJ working within the Central Digital & Technology programme responsible for the delivery of various digital projects.
Engaged with Senior stakeholders and relevant subject matter experts in HMPPS elicit and document requirements to deliver a POC (proof of concept) that supports flexible working in the Prison and Probation pace
Conducted market research to identify suitable solutions for the project
Using the MOJ preferred framework (G-Cloud) to establish pre-selection for tender process to supply a rostering tool
Engaged with technical colleagues to understand the impact on current technical infrastructure and any technical constraints
Worked closely with Commercial colleagues to develop a Commercial strategy as well as timelines for the tender process
Carried out business process transformation, improvement, standardisation, redesigning, reengineering and implementation
Carried out process mapping and redesign activities i.e documented To-Be processes and defined the As-Is process following stakeholder engagement.

Capita Business Consulting UK, Milton Keynes January 2020 – March 2021
Senior Business Analyst
Senior Business Analyst in Network Rail working within the Trains Portfolio team under the Routes Servic

Leading the delivery and managing the Business Analysis activities as well as taking on hands on BA work on the projects.
Collaborating with stakeholders and project team which consists of UX designers, Product managers, Project managers, Solution Architect, SMEs to understand the business objectives and address the challenges.
Collaborating with Senior HR stakeholders to understand business needs and elicit requirements for the HR system.
Engaging with technical colleagues to ensure system configuration aligns with business requirements.
Working closely with change management team to produce training documents and provide support in order to adapt to new system.
Working closely with Solution and Technical Architects to facilitate data migration activities from legacy system to new HR system.
Coordinating UAT activities to validate system functionality.
Collaborating with change manage to create training document, user manuals and process documentation.

Business Analyst in the MOJ working within the Central Digital & Technology programme responsible for the delivery of various digital projects.
Engaged with Senior stakeholders and relevant subject matter experts in HMPPS elicit and document requirements to deliver a POC (proof of concept) that supports flexible working in the Prison and Probation pace.
Conducted market research to identify suitable solutions for the project.
Using the MOJ preferred framework (G-Cloud) to establish pre-selection for tender process to supply a rostering tool.
Engaged with technical colleagues to understand the impact on current technical infrastructure and any technical constraints.
Worked closely with Commercial colleagues to develop a Commercial strategy as well as timelines for the tender process.
Carried out business process transformation, improvement, standardization, redesigning, reengineering and implementation.
Carried out process mapping and redesign activities i.e documented To-Be processes and defined the As-Is process following stakeholder engagement.

Senior Business Analyst in Network Rail working within the Trains Portfolio team under the Routes Services programme responsible for the delivery of various railway IT projects.
Engaged with Senior stakeholders within the business and relevant subject matter experts to develop a clear articulation and understanding of the detailed business requirements behind an identified business problem or opportunity.
Provided industry best practice knowledge to support Route Services and the business in the application of the assessment and scoring of all business requirements in order to identify sound Risk-based testing procedures, which support mitigation of test related risks at later stages within the project lifecycle.
Worked with the Data teams to elicit data from database systems and perform analysis which will help to inform value added decisions.
Developed and shared an understanding of how the requirements might impact current business by carrying out business requirements mapping activities.
Elicited and specified detailed processes, information and business change requirements that will meet the business and non-functional needs and inform the transition required to realise benefits.
Contributed to the production of high-level project plans and identify, assess and escalate project risks and issues as appropriate.
Performed market research to understand functionality of new systems/applications to implement in development of railway products.

A lead Business analyst within the Commercial Transformation Programme under the Commercial Trading Directorate responsible for the design and implementation of Business operating model as well as improving processes and systems for the commercial operating strategy.
Collaborated with stakeholders, including business teams, marketing, and technology, to gather and document product requirements.
Conducting user interviews, surveys, and feedback analysis to understand customer needs, pain points, and desired features.
Translated requirements into user stories, use cases, and functional specifications for development teams.
Captured and documented requirements (both functional and non-functional), using a range of techniques such as workshop facilitation, document analysis, site visits, use cases, scenario modeling, task and workflow analysis.
Contributed to the development of product roadmaps and release plans to guide the development efforts.
Facilitated Agile ceremonies, such as sprint planning, backlog refinement, and daily stand-ups, to ensure effective collaboration and alignment with development teams.
Collaborating with cross-functional teams, including designers, developers, testers, and business stakeholders, to ensure shared understanding and successful delivery of the product.
Facilitating effective communication and information sharing among team members, ensuring transparency and visibility into product development progress.
Conducting regular meetings and demos to gather feedback, validate product functionality, and incorporate user insights into future iterations.

A lead business analyst within the CRUK transformation team under the Corporate Resources Directorate responsible for the support of the infrastructure, people and systems of the charity to deliver corporate (Strategic and Transformation) projects i.e. Business Architecture.
Responsible for accurately analysing, capturing and qualifying business requirements to successfully shape and deliver solutions that meet the needs of the charity.
Working with the project teams to integrate in-house CRM systems to achieve business requirements and meet objectives.
Working with the business to capture and document requirements (both functional and non-functional), using a range of techniques such as workshop facilitation, document analysis, sites visits, use cases, scenario modelling, task and workflow analysis.
Process discovering and documenting the as-is process by applying various process modelling techniques.
Designing and modelling the to-be process, performing gap analysis and identifying areas for improvement.
Business process transformation, improvement, standardisation, re-designing, re-engineering, implementations and sustaining.
Solution designs, and signing off ensuring business requirements are verified, validated and delivered.
Reviewing and signing off test scripts to ensure requirements are fully tested and met by the delivered solution.
Provide analysis expertise throughout the project lifecycle as a key member of the project team, contributing to successful delivery of small to mid-sized and Change projects across CRUK.
Support Business Transition to enable effective delivery of projects, programmes and change initiatives to the business, particularly around collaboration on knowledge transfer, stakeholder engagement and communications.
Subject Matter Expert on the business’ requirements and act as the ‘voice of the business’ for the project team.