Dedicated hospitality professional with experience in luxury hotels across Dubai and Russia. Strong background in front desk operations, guest relations, and hotel sales. Proven ability to deliver high-quality guest serv…
Dedicated hospitality professional with experience in luxury hotels across Dubai and Russia. Strong background in front desk operations, guest relations, and hotel sales. Proven ability to deliver high-quality guest service, manage billing and reservations, and handle guest requests and complaints professionally. Proficient in Opera PMS, billing systems, and Microsoft Office. Certified midwife with a diploma, demonstrating responsibility, empathy, and attention to detail. Available for immediate employment.
Orchestrated daily check-in and check-out processes with accuracy and efficiency., Managed billing and financial operations., Resolved guest complaints professionally, contributing to high guest satisfaction., Handled complex guest requests and billing via Opera PMS.
Managed VIP arrivals and departures, delivering personalized welcome experiences., Coordinated with housekeeping and security to ensure room readiness., Maintained high standards of guest satisfaction and service quality.
Managed end-to-end hotel sales activities., Built and maintained relationships with corporate and travel agency clients., Prepared and negotiated contracts for events, conferences, and long-stay guests., Consistently exceeded monthly sales targets.
Managed end-to-end hotel sales activities.
Built and maintained relationships with corporate and travel agency clients.
Prepared and negotiated contracts for events, conferences, and long-stay guests.
Consistently exceeded monthly sales targets.
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