An entrepreneur mindset, having a go-get-it attitude. I love to take up challenges and tackle them with a logical approach. While I love analyzing data, this is only justified by my passion to make a difference in our da…
An entrepreneur mindset, having a go-get-it attitude. I love to take up challenges and tackle them with a logical approach. While I love analyzing data, this is only justified by my passion to make a difference in our data driven world to help people make a better decision backed by facts.
Resource Manager
In a start up environment and everything being fast paced, contributed to set up the Resource Management function taking the top down approach and designing cradle to grave processes.
Streamlining the process end to end with a functional RM operating model along with process design principles, excel models and BI dashboards.
Extensive Stakeholder Management in the EM sector
Demand Forecasting
Plan to evolve from RTA to far sighted allocation based on pipeline projects
Design and setting up process flows of the work allocation process by various tools
Re-allocation of resources to ensure no overallocation happens at the same time ensuring the projects tracks not being affected
Analysis of historical data using Power BI and providing insights into what happened and current status
Dynamic capacity mapping based on forecasts and variables like new requests, holidays and leaves, regional requirements
Enabling cross utilization of resources to leverage the available capacity across teams
Contributed to set up the Resource Management function
Designed cradle to grave processes
Streamlined the process with a functional RM operating model
Extensive Stakeholder Management
Demand Forecasting
Designed and set up process flows
Re-allocation of resources
Analysis of historical data using Power BI
Dynamic capacity mapping
Enabling cross utilization of resources
In extent to the work responsibilities similar to Amazon.com, excellent Stakeholder management, Resource Allocation and Scheduling
Gathering Skill Competency Matrix for optimal allocation of resources to projects
Excellent Interpersonal skills
Root Cause Analysis, Performance Monitoring, Utilization reports, Process improvements
Part of the Head Count Planning team for a very huge Business Unit in Tax Service Line (~1000)
Data Extraction, Data Analytics and Visualization and Reporting using SQL, Power BI, Tableau and PowerApps, SharePoint, analyzing and showcasing the Performance metrics of the team and the overall health of the Business Units
Post the 18 months of mandatory period to apply for an IJP, got a lateral promotion to the Workforce Management team thereby gaining experience in Capacity Planning, Forecasting, Scheduling, Root Cause Analysis, Automated Reporting using interactive dashboards and data analysis in Advanced Excel
Creating impressive dashboards and reports for the Operations teams which led to simplification of the RTA process leading to an efficient resource allocation among different skillsets
Emphasizing on cross skill training to handle the incoming queue volumes better and ensuring availability of skills for any unforeseen situations
Handing teams from 8 different sites globally by understanding and acknowledging culture differences and built professional relationships
Impressive contribution in achieving SLA targets during events like Black Friday and Chennai Floods by coordinating and implementing strategic planning
Function owner for an Operations Team and ensuring smooth process flow and continuous improvements
Excellent workforce, workflow and queue management resulting in over achieving the SLA targets
Writing complex SQL queries to extract data from the database for analysis and reporting
Advanced Excel for Data Analysis and Reporting
As a transaction risk investigator against the seller side, contributed in saving millions of dollars of bad debt by analyzing the seller accounts and identifying the fraud patterns that the accounts follow on the platform.
Enhancing the customer buying experience by flagging out any policy non compliances by the sellers and helping in overall workflow/process improvement
Stakeholder management
Resource Allocation and Scheduling
Gathering Skill Competency Matrix
Interpersonal skills
Root Cause Analysis
Performance Monitoring
Utilization reports
Process improvements
Data Extraction
Data Analytics and Visualization
Reporting using SQL, Power BI, Tableau, PowerApps, SharePoint
Capacity Planning
Forecasting
Scheduling
Root Cause Analysis
Automated Reporting using interactive dashboards
Data analysis in Advanced Excel
Creating dashboards and reports
Cross skill training
Global team management
Achieving SLA targets
Function owner for an Operations Team
Analyzing seller accounts
Identifying fraud patterns
Enhancing customer buying experience
Workflow/process improvement
Excellent Stakeholder management, Team Management, Competitor Analysis, Strategic Planning, Descriptive, Predictive. Prescriptive, and Sentiment analysis, based on the data collected from various sources.
Very good understanding and Implementation of Data Visualization tools like Power BI and Tableau
Supervised ML models Linear, Polynomial, Support Vector, Decision Trees, Random Forest Regressions.
Logistic, Simple/Kernel SVM, K-NN, Naive Bayes, Decision Trees, Random Forest Classification models.
Market segmentation and Analysis using Unsupervised Machine Learning models g
Ensemble Techniques and Boosting
Data Preprocessing Techniques like feature scaling, feature encoding, Exploratory Data Analysis and implementation of Supervised and unsupervised Machine Learning models for Market Analysis
Strong understanding and implementation of using Supervised and Unsupervised Machine Learning Regression, Classification, Clustering models and algorithms
Data Analytics based on the customer data for the clients to manage and promote their businesses better to maximize revenue
Knowledge in Reinforcement Learning Models like
Working knowledge in Artificial Neural Networks (ANN), Convolutional Neural Networks (CNN).
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