Experienced data analyst proficient at data collection, cleaning and overall database management. Adept at identifying trends and client relation management as well as user training.
Provided technical Support assistance to data analysts, troubleshooting software installations, updates, and configurations. Created and maintained Device Magic forms and aspects for destinations, devices, groups and resources.
Provided technical Support assistance to data analysts, which included troubleshooting end user issues with software installations, updates, and configurations.
Created and maintained Device Magic (Mobile Application / Software) forms and related aspects for destinations, devices, groups and resources.
Created forms to use on farms and templates for final submission results, giving access rights to users.
Monitored data of pipelines and triggers on Azure Data Factory.
Supported the implementation of accurate database structures.
Assisted team in conducting basic data analysis tasks under the guidance of data analysts.
Helped in identifying trends, patterns, story telling and anomalies in data sets.
Cleaned and prepared raw data for analysis.
Performed data validation and quality checks to ensure accuracy.
Used vlookups and pivot tables.
Generated and formatted reports based on predefined formats.
Created visualisations and dashboards on Tableau to convey data insights.
Documented data collection processes, data dictionaries, and metadata.
Created and updated standard operating procedures (SOPs) for data handling from Netsuite.
Collaborated with cross-functional teams to gather and validate data requirements.
Provided updates on task progress on KPI’s.
Ensured compliance with data privacy best practices and company policies.
Provided training to end users and staff on data capturing processes.
Created training manuals for users on Device magic.
Solved queries using ticketing system (Zendesk).
Developed and tested application functions and found areas of improvement.
Provided technical Support assistance to data analysts, troubleshooting software installations, updates, and configurations. Created and maintained Device Magic forms and aspects for destinations, devices, groups and resources.
Collected data from 3rd party manufacturers, J&J affiliates and suppliers for both local and imported product sources.
Manipulated data where required if not available through various systems.
Utilized or coordinated business systems to gather key information on sales and packaging specifications (Bill of Materials).
Prepared EPR data base.
Performed various data mining activities and analysis on Excel and Power BI.
Tracked and analyzed packaging usage vs sales volume.
Analyzed and interpreted both local and export sales that affect extended producer responsibility fees.
Prepared presentations and reports to support EPR team.
Presented findings.
Performed product and component costing for recycling profitability.
Data collection from 3rd party manufacturers, J&J affiliates and suppliers. Manipulate data, perform data mining activities and analysis on Excel and Power BI. Track and analyze packaging usage vs sales volume.
Directed, planned and implemented dealer CRM strategies to contribute towards the achievement of the company’s sales objectives by the development and implementation of prospect communication.
Planned and implemented lead generation activities and ensured follow up for 15 Sales reps.
Managed and maintained an accurate dealer database and processes to ensure the data is regularly updated.
Improved dealership customer experience.
Coordinated dealership customer communications, marketing initiatives and events.
Responsible for attending and arranging relevant BMW SA training courses for staff.
Updated and arranged social media sites as well as maintenance thereof.
Performed HR functions – Leave, Training, Appointments and Hearings on SAGE.
Prepared weekly management meetings and monthly customer board and took minutes thereof.
Managed marketing campaigns.
Performed data validation & appeals.
Managed five staff members in the team.
Directed, planned, and implemented dealer CRM strategies. Managed dealer database, dealership customer communications, marketing, and events.
Branded activation and sales representation for multiple companies.
Managed circulation/print run of two weekly magazines – Engineering News & Mining Weekly.
Sent renewal notices to subscribers and completed the renewal procedure after payment.
Managed subscription department employees.
Handled Audit Bureau of Circulations of South Africa input and submission.
Created and presented weekly sales figures and agendas for meetings.
Handled online advertising schedules for three websites and the weekly paginations thereof.
Attended and coordinated events (Media Partnerships).
Sent out weekly promotional communication to clients including global subscribers and communicated with international clients.
Kept multiple databases up to date and managed them.
Sent schedules and tracked all third party payment and invoices.
Trained staff members to the subscription department.
Created and edited rate cards and subscription application forms.
Communicated with all universities on promotional student subscriptions.
Managed circulation/print run of two magazines, subscription procedures, online advertising, event coordination, databases, and staff training.
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