Danial Rauf

Utilized a ticketing system to provide technical support and advisory for a
wide array of dealership processes for a leading DMS provider; troubleshot
customer concerns on phone, email and remotely leading up to resolution.
Collaborated with various teams to reach desired solutions for support,
setup and 3rd party integration.
Specialized in Level 2 support for DMS application; cross-trained in
Contact Management (CRM SaaS application), integrated print servers, and
integrated document management application.
Extracted data from databases; used queries and functions to create
filtered reports and dashboards as required by customers for analysis.
Assisted with on-boarding of new associates, including training on using
DMS system, policies and procedures.
Documenting bugs and software modification requests to be escalated to
developers for analysis

Utilized a ticketing system to provide technical support and advisory for a wide array of dealership processes for a leading DMS provider.
Troubleshot customer concerns on phone, email and remotely leading up to resolution.
Collaborated with various teams to reach desired solutions for support, setup and 3rd party integration.
Specialized in Level 2 support for DMS application.
Cross-trained in Contact Management (CRM SaaS application), integrated print servers, and integrated document management application.
Extracted data from databases.
Used queries and functions to create filtered reports and dashboards as required by customers for analysis.
Assisted with on-boarding of new associates, including training on using DMS system, policies and procedures.
Documented bugs and software modification requests to be escalated to developers for analysis.