People describe me as honest, helpful, polite and with a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful and able to listen effective w…
People describe me as honest, helpful, polite and with a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful and able to listen effective when solving problems.
My name is Céline and I currently work for Coop Sweden/Coop Logistik as a Master Data Validator and representative of Master Data in a daily data quality forum with the aim of increasing the level of service for both the store and our fully automated warehouse. As a Masterdata validator, I ensure that suppliers enter correct information through the Validoo portal and manage the layout of news and maintenance of existing articles. I also manage all contact with suppliers linked to Masterdata issues. I am responsible for over 20+ categories such as Home Furnishings, Over-the-counter medicines, Health, Body care, Face care, Fresh meat, Manual deli/charcuterie, Beverage, Tobacco, flowers, stock fillers, etc. As a Dataquality steward, I am prepared and catch errors that can affect the level of service delivered, e.g. incorrectly generated order lines due to Master data errors. I also deal with terminal related challenges.
Working in a consultant task force at the business development department in order to increase the effectiveness by implementing a new system called SAP to the company.
Correspondence with suppliers to increase quality of master data.
Resolving various issues from customers.
Refunding customers.
Worked via emails.
Worked via live-chats.
Worked via phonecalls.
Arranged loans to customers.
Helped customers lower their interest rates.
Received calls from both existing and new customers.
Called cold customers.
Sold services.
Trained to work under stress while maintaining exemplary customer service.
Received leadership training.
Received first aid training.
Scanned documents.
Answered calls and emails.
Sent thank you cards to employees and customers.
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