Bello Kabiru Femi

Bello Kabiru Femi

Technical Support
Nigeria
English
Full-time On-site

About Me

Technical support and customer support professional with an Electrical Engineering background and experience in a 24/7 manufacturing environment at Nestlé Nigeria Plc. Worked within a 25-member operations team troublesho…

Experience

Production Technician

Nestlé Nigeria Plc · Ado-Odo/Ota , Ogun , Nigeria
Oct 2024 - Present · 1 year 9 months

Troubleshoot production issues in a 24/7 operation. Collaborate within a 25-member team. Perform shift handovers and maintain documentation. Support continuous operations.

Engineering Intern

Nestlé Nigeria Plc · Ado-Odo/Ota , Ogun , Nigeria
Oct 2023 - Apr 2026 · 2 years 6 months

●Troubleshot machine issues,● handled preventive maintenance of the machines and documented incidents.● Reported problems and supported daily production operations.

Certifications

HubSpot Service Hub Software

HubSpot · Ado-Odo/Ota , Ogun , Nigeria · 2026

Skills

Technical Troubleshooting Customer Support Customer Success Ticket Management HubSpot Zendesk Google Workspace Microsoft 365 Slack Jira Root Cause Analysis Documentation CRM workflows OAuth fundamentals API basics Technical documentation Preventive maintenance
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