About Me
To be part of the company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Experience
Office Staff / Data Encoder
Encodes accurately all received applications (including those that are not for processing).
Checks completeness and accuracy of details for encoding.
Encodes MC Loan of Sumisho Employee.
Maintain the data system and ensuring all information is correctly recorded.
Completes data backups.
Checks the work for errors or duplicate entries.
Reporting errors to management.
Keeping records of data entry and database informations.
Perform other related functions that may be assigned by the Credit Evaluation Officer/Head.
Make phone call for inquiries regarding CA details.
Signed Official Receipts of CA payments.
Customer Service Representative – Inbound
Provides information about the products and services of the company.
Analyze all customer issues and assist to resolve all within required timeframe.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarize same to be presented to management.
Maintain knowledge on all customer requirements and provide appropriate solutions.
Maintain accuracy of all data and verify same for all customer services.
Analyze all issues and recommend alternate solutions to ensure effective resolution.
Escalate all issues to management if required.
Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.
Operation Staff
Admin Staff
Office Staff / Data Encoder
Encodes accurately all received applications (including those that are not for processing)
Checks completeness and accuracy of details for encoding
Encodes MC Loan of Sumisho Employee
Maintain the data system and ensuring all information is correctly recorded
Completes data backups
Checks the work for errors or duplicate entries
Reporting errors to management
Keeping records of data entry and database informations
Perform other related functions that may be assigned by the Credit Evaluation Officer/Head
Make phone call for inquiries regarding CA details
Signed Official Receipts of CA payments
Customer Service Representative – Inbound
Provides information about the products and services of the company
Analyze all customer issues and assist to resolve all within required timeframe
Coordinate with customers and ensure appropriate questioning to identify issues
Manage all customer inquiries and summarize same to be presented to management
Maintain knowledge on all customer requirements and provide appropriate solutions
Maintain accuracy of all data and verify same for all customer services
Analyze all issues and recommend alternate solutions to ensure effective resolution
Escalate all issues to management if required
Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe
Operation Staff
Admin Staff
Data Analyst
Encodes all received applications to the system making sure all the details are correct and complete. Check Data backups. Maintain record. Make phone calls. Email to different departments or branches.