Data Analyst with experience in SQL, Python, R, Tableau, and machine learning. Experienced in billing and credit management, customer operations, sales support, and administrative tasks at Liquid Intelligent Technologies…
Data Analyst with experience in SQL, Python, R, Tableau, and machine learning. Experienced in billing and credit management, customer operations, sales support, and administrative tasks at Liquid Intelligent Technologies, Midrand.
Processing Credit notes
Recons
Managing billing queries and resolving billing disputes
Preparing monthly billing reports
Implement automated billing system
Reduce billing errors and increase invoice accuracy
Driving administrative tasks in various IT systems
Taking ownership of customer matters, identify the root cause of the case raised
Determine the action needed to resolve query raised
Accurately input correct info to ensure that the query raised is managed from system perspective
Adhere to SLA
Track and dive end to end closure of customer ticket
Close service now tickets once resolved
Implement process improvement
Track Nps survey feedback and take necessary steps to resolve any queries and mitigate the same issue going foward
Accountable for data quality updates for accuracy of customers details
Take customer calls to assist with any query
Call Centre training
Train agents on how to assign calls to the right resolver group
Constantly refresh and renew knowledge to the best ability to service customers
Managing OLA's and Adhoc request
Constant training on system across all business units one on one training with agents
Accountable for handling queries via interactive voice recording
Cessions
Managing and facilitationg customers change of ownership process
Coordinating with finance team, legal to make sure cession is done correctly
Notify customers on progress of cession
Actioning tasks request received from new and returning customers
Coordinate and track sales activities with different departments e.g solution verification, pricing, business cases and billing
Taking customer calls and loading orders
Follow through orders and provide status updates to customers
Leasing with service delivery to make sure service is dilivered once the admin work is done
Process bulk feasibility
Support account managers
Processing sales orders and tracking until service is dilivered to customer
Create product or order conduct geo feasibility, credit vetting and generate customers order form
Assist account managers with DOA approvals, and with IT escalations queries on cloudsense
Assisting key account managers with cloudsense navigation
Implement automated billing system
Reduce billing errors and increase invoice accuracy
Analyze credit risks of new existing customers
Develop and maintain relationships with clients to facilitate timely payements
Resolving billing discepancies
Adhere to billing policies and procedures
Collaborate with cross functional teams to streamline billing process and improve cash flow management
Manage billing enquires and resolve customers disputes timeously
Prepare monthly billing reports including revenue recognition and collections
Analyzing large data set using SQL, Python, and R to extract insights and identify trends
Developing and maintaining data pipelines for automated data extraction and processing
Creating visualizations in Tableau to communicate findings to stakeholders
Collaborate with cross functional teams to identify business opportunities and improve process
Conduct exploratory data analysis to uncover patterns and anomalies in customer behavior
Build predictive models using machine learning algorithms
Forecast sales and optimize strategies
Present findings to senior management through reports and presentations
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