Data professional who loves investigating, determined to get to the bottom of an issue and find the most suitable solution for it. Always trying to find ways to optimize my work, I recently completed an intensive bootcam…
Data professional who loves investigating, determined to get to the bottom of an issue and find the most suitable solution for it. Always trying to find ways to optimize my work, I recently completed an intensive bootcamp on data analysis and I’m eager to put my ambition and drive into the next stage of my career. I believe my greatest strength is my desire to learn and grow, being able to motivate myself along the way.
Thorough analysis of disputes by market.
Identifying patterns or trends.
Drawing meaningful conclusions.
Creating clear and concise presentations in PowerPoint.
Highlighting the most relevant data points in presentations.
Managing bad debt write offs and recoveries.
Created 2 SOPs containing detailed steps of the process.
Overseeing several control reports related to billing.
Taking corrective actions where necessary.
Taking preventive actions where necessary.
Investigating and finding solutions for system/human errors in Salesforce.
Correcting invoices.
Reissuing invoices.
Supporting other departments, including sales and credit control, to deal with complaints and queries received from customers.
Successfully built a mock proposal in collaboration with other peers for investment on an EV Hub, a dedicated forecourt for electric vehicles.
Pitched the proposal to a panel of investors.
Covered unit economics in the presentation.
Covered ideal location in the presentation.
Covered customer demand in the presentation.
Covered data-driven decision-making in the presentation.
Fully deputised for Reservations Supervisor/Manager in their absence.
Ensured smooth running of the department.
Updated Revenue Manager’s reports in her absence.
Prepared the daily pick-up report for the next month at the end of the current month.
Dealt with customer complaints.
Ensured everybody was aware of all new procedures and booking restrictions.
Ensured procedures and booking restrictions were adhered to on a daily basis.
Closed the website and other OTA websites if needed.
Uploaded corporate rates in Opera.
Ensured cancellation policy and other details were accurate.
Sold hotel facilities and company products to achieve the highest room profitability.
Worked with occupancy and average rate targets.
Delivered the highest possible standards of guest care and service.
Dealt with small groups and corporate enquiries.
Converted enquiries into reservations.
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