Dynamic and results-oriented professional with extensive experience in customer service and data analysis. Proven track record of utilizing analytical skills to improve operations and enhance customer satisfaction in the…
Dynamic and results-oriented professional with extensive experience in customer service and data analysis. Proven track record of utilizing analytical skills to improve operations and enhance customer satisfaction in the banking sector. Strong communicator fluent in English and Arabic, adept at building customer relationships and working under pressure. Passionate about leveraging technical expertise and analytical abilities in a progressive financial environment.
• Handling face-to-face enquiries and over the phone from customers
• Processing transaction of payments such as deposit and withdrawal
• Resolving customer issues in an efficient and timely manner face to face and over the phone
• Making product recommendations and suggestions and providing information about services and products of the bank
Created rich interactive visualizations through data interpretation and analysis using Google Data Studio.
Interpreted data, analysed the result, and created analytical report.
Provided technical expertise on data cleaning.
Created database connections, schema, and developed queries using SQL commands.
Developed programming scripts, plots, and analyse data using Python.
Assisted senior data analyst as needed.
Managed inbound customer queries related to their accounts and products.
Escalated complex issues to relevant teams as required.
Updated and maintained customer records in the system.
Operated a successful business, managing all facets from customer relations to financial management and strategic planning.
Maintained and organized digital and physical document systems.
Ensured accuracy and consistency across all documentation by performing thorough checks for spelling, grammar, and format.
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