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Job Summary
Role : Customer Support Specialist
Location : RB- Dubai Region
Role Purpose:
Customer Support Specialist role focus on providing exceptional Customer Service identify and meeting customer needs and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.
Key Accountabilities of the role
Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
- Liability Onboarding
- Covered Card
Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customer
- Police Letter Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive Deliver and send to CCU)
- Debit Card & CHQ Book Services (Receive Deliver and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist Skills / Technical Knowledge Required for this role:
Specialist Skills / Technical Knowledge Required for this role:
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Key Skills
- Sales Experience
- Presentation Skills
- Financial Services
- Customer Service
- Financial Acumen
- Fraud
- Math
- Military Experience
- Banking
- Upselling
- Cash Handling
- RMF
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
